topic Re: MCK code required for phone in Android

MCK code required for phone

AgBike — Sun, 21 May 2023 23:13:17 GMT

Hello,

Just moved to O2 from another provider, porting my old number. The SIM did not immediately work on the phone.

I received an unlatch code, but this code did not work and after a few attempts got locked out.

My phone is now locked to o2 according to what I can find out by searching on the Internet. I have found out that i need an MCK code. This is also the message on the phone.

Can anyone help?

Ags

Re: MCK code required for phone

pgn — Mon, 22 May 2023 05:08:14 GMT

Hi @AgBike - @Breanna can you help here, please?

Re: MCK code required for phone

Breanna — Mon, 22 May 2023 10:56:06 GMT

Thanks for the tag @pgn.

@AgBike I'll send you a message for some details.

Re: MCK code required for phone

AgBike — Mon, 22 May 2023 11:16:54 GMT

Thanks @Breanna and @pgn

Re: MCK code required for phone

Dan_85 — Thu, 12 Oct 2023 07:36:29 GMT

Good morning @Breanna.

My wife's phone has come up with "network locked sim card inserted".

We are currently in netherlands for work and purchased a refurbished phone to replace broken one.

Are you able to advise?

Re: MCK code required for phone

Cleoriff — Thu, 12 Oct 2023 07:44:33 GMT

@Dan_85

@Breannais no longer available. I'll tag our manager @Dave-O2 so he can get the MCK code you need.

Best of luck and welcome to the forum 😉

Re: MCK code required for phone

Enlli — Thu, 12 Oct 2023 08:05:24 GMT

Are you saying the code is required for a phone bought in the Netherlands?

If that's the case then O2 may not be able to help as codes are often network specific and your replacement will be from one of the Dutch networks

Re: MCK code required for phone

Dave-O2 — Thu, 12 Oct 2023 08:39:09 GMT

Thanks for the tag @Cleoriff

@Dan_85 I'll follow up with a PM shortly.