topic Re: voicemail saying mailbox full when its empty since my upgrade in Android

voicemail saying mailbox full when its empty since my upgrade

snukems — Thu, 05 Oct 2023 13:40:49 GMT

hi i am looking for some help as I have so far got no where with anyone else from O2 regarding this. I upgraded my phone on the **Personal info** and from that day my voicemail began to tell me the mailbox was full. I checked my messages and I did have quite a lot but no where near enough for it to be full. This included my saved messages also. I proceeded to delete all my messages and the save ones so the mailbox is empty. When I call up it also now says no new messages and no saved messages. However the issue I face is whenever someone attempts to contact me and leave a message, they are greeted with "this persons mailbox is full" I have attempted everything the support team said and it still won't work.

This has included trying ##02#, turning my voicemail on and off, resetting my network settings, turning the phone on and off and even asking support to reset my mailbox.

Can someone please help me sort this as I receive lots of voicemail usually when I am busy and now am missing important messages as a result.

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Thu, 05 Oct 2023 13:42:08 GMT

was meant to say the upgrade was near end of September. I do not know why its blanked that as personal info.

Re: voicemail saying mailbox full when its empty since my upgrade

Oxonian — Thu, 05 Oct 2023 19:54:44 GMT

@snukems

Can I suggest that you try putting your SIM into a different handset and see if the problem continues ?

Re: voicemail saying mailbox full when its empty since my upgrade

pgn — Thu, 05 Oct 2023 21:21:14 GMT

contains all the hints you need.

Sometimes, calling your voicemail from another phone can be used as a trick to clearing an incorrect message count or indicator status, @snukems - good luck!

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Thu, 05 Oct 2023 21:48:46 GMT

I tested this and unfortunately it did not work. It still told me I have no messages and no saved messages. Then when my husband phoned and went to voicemail it told him the mailbox is full.

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Thu, 05 Oct 2023 21:49:12 GMT

Yes it does still continue

Re: voicemail saying mailbox full when its empty since my upgrade

pgn — Thu, 05 Oct 2023 21:52:41 GMT

Try the option to turn off your voicemail by dialling 1760, wait a few minutes, then turn it back on with 1750.

If no joy, you may need to contact O2, either tomorrow at around 08:10am on 202, or via Social Media at one of the ways in the link just below.

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Tue, 17 Oct 2023 12:34:32 GMT

Is anyone able to advise please. This issue is still not resolved and O2 promised me that it would be fixed by last Fri as it was escalated and it still isn't and once again no one phoned me back.

Re: voicemail saying mailbox full when its empty since my upgrade

pgn — Tue, 17 Oct 2023 13:19:03 GMT

Call 202 and ask them to reset your Voicemail, @snukems - it should be easily done. This is last resort as no other tips have worked.

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Tue, 31 Oct 2023 08:56:16 GMT

I tried this and was just told it was escalated internally. I was promised I would be compensated as soon asfor the fact I have actually been unable to receive voicemails and I often have hospitals phone and leave messages as I'm disabled. Most recently I have missed very important calls from my mum while she waited for an ambulance after having a significant fall. The hospital staff couldn't leave me a message to tell me where she was in the hospital either. O2 have a lot of explaining to do after making promises to fix this then not doing so.

Re: voicemail saying mailbox full when its empty since my upgrade

Oxonian — Tue, 31 Oct 2023 18:50:19 GMT

@snukems

If you are disabled, this page might be of use :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Wed, 15 Nov 2023 12:43:50 GMT

Can an advisor actually help me please. I have had enough of being fobbed off by customer service over the lack of voicemail. I was promised compensation of £10 for the lack of service for almost 2 months now which is shocking.

I went through a whole host of being made to redo the same commands and stuff to attempt to fix it last week and again it didn't fix the issue of saying my mailbox is full. I have tried numerous times to get a custom service advisor to reset my mailbox but they refuse. I said this to the last person I spoke to and she has told me the messages are not on your servers. I don't believe she is correct especially as I go into my voicemail and it says I have no new messages and no saved messages. Yet as soon as I get a call if I let it go to voicemail it still says sorry this person's mailbox is full. Someone needs to fix this asap.

Re: voicemail saying mailbox full when its empty since my upgrade

snukems — Wed, 15 Nov 2023 12:45:15 GMT

I also switched to the new SIM card as they tried to tell me it was the problem and still same issue. I have also tried the command *#62# along with others

Re: voicemail saying mailbox full when its empty since my upgrade

Oxonian — Wed, 15 Nov 2023 19:55:15 GMT

@snukems

We cannot help you ask this is a customer-to-customer forum - there are no O2 staff on here.

I suggest that you use the Support Request Form to contact O2. It is accessed via the page that I have highlighted previously :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

Re: voicemail saying mailbox full when its empty since my upgrade

pgn — Wed, 15 Nov 2023 20:29:03 GMT

No O2 advisors since the service was terminated in July, @snukems - the best advice there is has been given above, a number of times - contact O2 CS! Good luck!