topic Re: E-Sim for S22 Ultra - Help please! in Android

E-Sim for S22 Ultra - Help please!

katalyst — Mon, 31 Oct 2022 20:28:47 GMT

I have a nice shiny new phone that I've had for well over a month now and still havent been able to use. it was never mentioned to me that I'd need a new sim for it, I've managed to establish that I need a new esim

for it but I cant find any info. what on earth

iiI need to do?
Sorry for the messy text, fher e is something very wrong with this text box!

Re: E-Sim for S22 Ultra - Help please!

Enlli — Mon, 31 Oct 2022 20:38:58 GMT

You need an eSIM pack by either contacting O2 or going in store (take photos ID)

https://www.o2.co.uk/help/device-and-sim-support/esim

Usually people move from a normal SIM to eSIM, but are you saying you have no SIM at all

If you like

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: E-Sim for S22 Ultra - Help please!

MI5 — Mon, 31 Oct 2022 20:54:55 GMT

@katalyst

You can use your old sim if you still have it.

There's no need for a new sim of any sort if you upgraded.

Re: E-Sim for S22 Ultra - Help please!

katalyst — Tue, 01 Nov 2022 21:03:16 GMT

It wont accept my sim though? It's just a standard micro sim. Fits fine. But I get a flag come up stating it's not compatible 😕

Re: E-Sim for S22 Ultra - Help please!

MI5 — Tue, 01 Nov 2022 21:21:09 GMT

@katalyst

There's nothing special required for your phone.

Can you post a screenshot of the error?

Re: E-Sim for S22 Ultra - Help please!

katalyst — Mon, 07 Nov 2022 10:47:46 GMT

So, it randomly accepted the sim for the last two days and this morning did this again:

I can only assume there is a fault with the device. I've done the obvious of turning off and back on again but its still not accepting the sim. Which has had nothing change since yesterday.

Re: E-Sim for S22 Ultra - Help please!

MI5 — Mon, 07 Nov 2022 11:53:06 GMT

@katalyst

There is possibly a shipping bar on the phone.

@O2Ellie can you take a look please?

Re: E-Sim for S22 Ultra - Help please!

O2Ellie — Mon, 07 Nov 2022 12:13:04 GMT

Thank you for the tag @MI5

@katalyst I will private message you now and we can look in to this for you 😊

Re: E-Sim for S22 Ultra - Help please!

PhoneChanger — Mon, 07 Nov 2022 15:47:18 GMT

@katalyst could be that your phone is locked to another provider? (where did you acquire the phone from)?

Re: E-Sim for S22 Ultra - Help please!

katalyst — Mon, 07 Nov 2022 15:59:56 GMT

Nope, was bought direct from O2. And the sim worked for a few days recently before deciding not to again. I'm pretty sure this is a fault at this point. I'm beginning to get pretty frustrated with it as I've been trying to get hold of someone at O2 for weeks now. The automated system is useless and hasn't got me anywhere. I'm paying a lot of money right now for something that is basically useless. I NEED my phone to work as it's my workhorse. I'm currently losing business to this issue so I'm not very impressed.

Re: E-Sim for S22 Ultra - Help please!

MI5 — Mon, 07 Nov 2022 16:12:55 GMT

@katalyst

Check your messages as @O2Ellie has reached out to help you.

Re: E-Sim for S22 Ultra - Help please!

katalyst — Mon, 07 Nov 2022 16:17:53 GMT

I'm hoping she will see my reply soon as the last message from her was regarding an SMS she was sending me which of course is never going to arrive whilst my phone has a non-functional SIM 😅

I'm very grateful to her for reaching out. Hopefully we can get to the bottom of this ASAP.

Re: E-Sim for S22 Ultra - Help please!

MI5 — Mon, 07 Nov 2022 18:42:34 GMT

Best of luck @katalyst

Re: E-Sim for S22 Ultra - Help please!

Bambino — Mon, 07 Nov 2022 18:48:22 GMT

@katalyst Do you have an O2 store near you? If you do, bring identification with you and they'll sort you out with either a new physical sim or e-sim package. This shouldn't be difficult with a brand-new phone.