topic Re: My 02 App Incompatible on Moto g8 power in Android

My 02 App Incompatible on Moto g8 power

Davepi — Fri, 21 Oct 2022 19:38:49 GMT

When I follow the link to the app from the O2 website, it finds the app in the play store, but it states that it's incompatible with my phone. It's a Motorola Moto g8 Power running Android 11.

Re: My 02 App Incompatible on Moto g8 power

Davepi — Fri, 21 Oct 2022 19:44:05 GMT

Re: My 02 App Incompatible on Moto g8 power

MI5 — Fri, 21 Oct 2022 20:02:47 GMT

@Davepi

Are you in the UK as you can only download it if you are?

Re: My 02 App Incompatible on Moto g8 power

Trroww — Fri, 21 Oct 2022 20:03:57 GMT

I have an Oppo phone, use Google play to download and I have had the same message. Seems completely silly it not to work considering they sell these phones in there own stores.

Re: My 02 App Incompatible on Moto g8 power

Enlli — Fri, 21 Oct 2022 20:37:16 GMT

Well I have the app but as an expreriment followed the link. Guess what. This is an S20+ running Android 12. Guess there is a fault

Re: My 02 App Incompatible on Moto g8 power

Enlli — Fri, 21 Oct 2022 20:44:32 GMT

Further to my last post.

I've just tried to open the app. It told me I needed to upgrade and took me straight to the screen in my previous post

Looks like when the app was updated something has gone wrong with the permissions.

Re: My 02 App Incompatible on Moto g8 power

AlexanderMTTH — Fri, 21 Oct 2022 21:10:52 GMT

I have the same issue on a Xiaomi 10. The fault must be at O2 somewhere.

Re: My 02 App Incompatible on Moto g8 power

AlexanderMTTH — Fri, 21 Oct 2022 21:12:06 GMT

When this appeared on mine, there was no actual update on Google Play. So I've uninstalled it, with the intention to install it back... Can't be found on Google Play anymore.

Re: My 02 App Incompatible on Moto g8 power

Pipstop78 — Fri, 21 Oct 2022 22:02:35 GMT

Same problem im in the UK using a Motorola phone

Re: My 02 App Incompatible on Moto g8 power

Anonymous — Fri, 21 Oct 2022 23:36:53 GMT

Hi i am having same issue and im using a samsung galaxy a03 with the newest update

Re: My 02 App Incompatible on Moto g8 power

Davepi — Sat, 22 Oct 2022 09:40:48 GMT

Hi, yes I am in the UK. Seems many other uses have the same problem. The developers have disabled their email address, which auto replies with links, some of which don't work, but basically directs you to the useless Help pages, their hapless and disempowered customer services team or the O2 Community pages. So here I am, no further forward with O2 App developers unable to engage and customer services powerless to escalate the issue. At least I am not the only one, but that's kind of not the point!!

Re: My 02 App Incompatible on Moto g8 power

Enlli — Sat, 22 Oct 2022 10:02:57 GMT

I've reported it to Google, asking them to get in touch with the developers.

I'm pretty sure that this will get sorted as it's not just new downloads but existing users who are asked to upgrade.

For the moment use https://accounts.o2.co.uk/signin

Re: My 02 App Incompatible on Moto g8 power

Davepi — Sat, 22 Oct 2022 10:56:49 GMT

Nice one. It's inconceivable that the Dev team aren't aware if the issue, but nobody in the system has apparently bothered to warn Customer Service!

Re: My 02 App Incompatible on Moto g8 power

Davepi — Sat, 22 Oct 2022 11:31:47 GMT

I have just spent over an hour with O2 Customer Complaints department. I am told that the issue has been escalated and it's been recognised that the app is broken for a large number of customers. It must be tens of thousands. Hopefully, the issue will be resolved soon....... 🤞

Re: My 02 App Incompatible on Moto g8 power

Davepi — Tue, 25 Oct 2022 07:37:58 GMT

Whether or not it's the result of my complaint, the My O2 App is now available for installation again.