https://community.o2.co.uk/t5/Android/Samsung-ultra-s21/m-p/1573282#M79306 <P>Hi all I’ve had my Samsung phone for 14 months already been repaired once, well a re-furnished one was sent, it’s back in for repair again, the signal is terrible, people can not here me, people call and it does not ring it’s shocking you pay good money for a flagship 5g phone and I’m getting no service, I’ve been with o2 14 years and never had these issues is it the phone? &nbsp;I was called to say try keeping it on 4g I’m paying for 5g&nbsp;</P> Tue, 13 Sep 2022 17:48:21 GMT Jen14 2022-09-13T17:48:21Z https://community.o2.co.uk/t5/Android/Samsung-ultra-s21/m-p/1573282#M79306 <P>Hi all I’ve had my Samsung phone for 14 months already been repaired once, well a re-furnished one was sent, it’s back in for repair again, the signal is terrible, people can not here me, people call and it does not ring it’s shocking you pay good money for a flagship 5g phone and I’m getting no service, I’ve been with o2 14 years and never had these issues is it the phone? &nbsp;I was called to say try keeping it on 4g I’m paying for 5g&nbsp;</P> Tue, 13 Sep 2022 17:48:21 GMT https://community.o2.co.uk/t5/Android/Samsung-ultra-s21/m-p/1573282#M79306 Jen14 2022-09-13T17:48:21Z https://community.o2.co.uk/t5/Android/Samsung-ultra-s21/m-p/1573287#M79307 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3898156">@Jen14</a>&nbsp;</P><P>More likely to be a network issue that a phone issue so keeping it on 4g may well be the fix for you.</P><P>5g is free in that there is no extra charge for it, so you're not losing out financially anyway.</P><P><LI-PRODUCT title="Guide: How can I sort out my network issues?" id="Guide018"></LI-PRODUCT>&nbsp;</P> Tue, 13 Sep 2022 18:00:49 GMT https://community.o2.co.uk/t5/Android/Samsung-ultra-s21/m-p/1573287#M79307 MI5 2022-09-13T18:00:49Z