topic Re: Unlock code doesn't work in Android

Unlock code doesn't work

ArturS — Fri, 18 Mar 2022 23:49:39 GMT

Hi,

Unfortunately, the code O2 provided and / or the instructions are not accurate.

When I enter "Service Provider Lock" I am told the phone is not customised.

I have to enter the "Network Lock" menu to be able to enter the code, however the code O2 sent doesn't work. My phone informs me the unlock request was unsuccessful. I already tried 4 times, only 6 attempts left.

I checked my IMEI, I gave O2 the correct number.

I want an O2 rep to get in touch with me and help to unlock my phone. I have an LG G7.

The email support is down, chat impossible to find / hidden in a maze. Embarrassing.

Re: Unlock code doesn't work

MI5 — Fri, 18 Mar 2022 23:57:32 GMT

@ArturS

No one from O2 will contact you and frankly, it would be pointless anyway.

LG phones need to be unlocked via a cable and software at a phone repair shop as they virtually never unlock from a code.

Take it to your local repair shop in town and save yourself the grief.

Re: Unlock code doesn't work

ArturS — Sat, 19 Mar 2022 00:01:02 GMT

Pff... then what's with:

"As an O2 customer, your O2 device can be unlocked at any time."

This means something more like:

As an O2 customer we don't give a toss about you so go to the corner shop and pay some random dude to get this done for ya.

Re: Unlock code doesn't work

ArturS — Sat, 19 Mar 2022 00:19:59 GMT

Btw, how do I know the corner shop won't brick the phone?

Re: Unlock code doesn't work

ArturS — Mon, 21 Mar 2022 20:37:10 GMT

Just an update, O2 escalated to LG, perhaps they get me a working code.

In the meantime in went to check who could unlock the phone with cable and software, as per MI5's suggestion. None of the repair places in town had a clue on how to go about that.