topic Re: Why can't I reply to 28484? in Android

Why can't I reply to 28484?

Maspiers — Fri, 19 Nov 2021 10:52:38 GMT

In the past I've recieved text questionnaires from 28484 along the lines of "Overall, how satisfied are you with the quality of our network" and replied appropriately.

I'm unable to reply to the most recent of these - I get "message not sent - phone number formatted incorrectly".

Re: Why can't I reply to 28484?

Cleoriff — Fri, 19 Nov 2021 11:23:47 GMT

@Maspiers

Have you got a spend cap on your account?

Re: Why can't I reply to 28484?

MI5 — Fri, 19 Nov 2021 11:53:40 GMT

@Maspiers

It's free to text O2 on that number.

Have you changed any message settings to prevent the texting of shortcodes?

Re: Why can't I reply to 28484?

Maspiers — Fri, 19 Nov 2021 17:50:24 GMT

Not that I'm aware of - I don't know how to do that.

Re: Why can't I reply to 28484?

MI5 — Fri, 19 Nov 2021 20:09:42 GMT

Which phone have you got @Maspiers ?

Re: Why can't I reply to 28484?

Maspiers — Fri, 19 Nov 2021 23:21:30 GMT

Its a Sony XX1.

Re: Why can't I reply to 28484?

MI5 — Fri, 19 Nov 2021 23:52:21 GMT

@Maspiers

Go to settings >apps and tap the 3 dots menu.

Tap on special access and then premium text message services.

You can then choose Ask, Always allow or Never allow.

If it's on never allow it will block all including the free ones.

Re: Why can't I reply to 28484?

Maspiers — Fri, 19 Nov 2021 23:59:10 GMT

Thanks. It's not.

Re: Why can't I reply to 28484?

Cleoriff — Sat, 20 Nov 2021 08:47:11 GMT

@Maspiers
Your only other option is to contact O2. Give them a call on 202

or 0344 809 0202 or

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: Why can't I reply to 28484?

Maspiers — Fri, 20 Jan 2023 07:11:47 GMT

Eventually sorted this by changing messaging app.