topic Unlocking a device in Android

Unlocking a device

02unlock — Fri, 19 Nov 2021 16:20:01 GMT

I have requested the unlatching code and the code has been used more than 3 times incorrectly. I believe this is now locked the phone. How do I get the phone unlocked and unlatched from 02? It's is a Samsung Galaxy 7 Edge

Re: Unlocking a device

MI5 — Fri, 19 Nov 2021 16:35:34 GMT

@02unlock

You'll need one of out community managers to help.

I'll tag @Martin-O2 @lewys-gp and @RafaC to help you.

Re: Unlocking a device

RafaC — Mon, 22 Nov 2021 09:59:46 GMT

Hey @02unlock I'll send you a private message to get more details so that I can move your MCK request forward.

Thanks for the tag @MI5!