https://community.o2.co.uk/t5/Android/Broken-phone/m-p/1504926#M78486 <P>Hello there&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4650114">@Anna93</a>&nbsp;</P><P>Welcome to the O2 Community Forum.</P><P>This will help</P><P><BR />RETURNING A DEVICE<BR /><A href="https://www.o2.co.uk/help/device-and-sim-support/returning-your-device" target="_blank">https://www.o2.co.uk/help/device-and-sim-support/returning-your-device</A></P><P>&nbsp;</P><P>It would be wise to take the IMEI number and all round photos of your phone before sending</P><P>Hope this helps you, best wishes TallTrees</P><P>&nbsp;</P> Mon, 15 Nov 2021 10:03:46 GMT TallTrees 2021-11-15T10:03:46Z https://community.o2.co.uk/t5/Android/Broken-phone/m-p/1504925#M78485 <P>Hi.</P><P>How do I send my phone for repair? the phone is under warranty. black screen, phone in perfect condition, was not wet and did not fall</P> Mon, 15 Nov 2021 09:57:16 GMT https://community.o2.co.uk/t5/Android/Broken-phone/m-p/1504925#M78485 Anna93 2021-11-15T09:57:16Z https://community.o2.co.uk/t5/Android/Broken-phone/m-p/1504926#M78486 <P>Hello there&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4650114">@Anna93</a>&nbsp;</P><P>Welcome to the O2 Community Forum.</P><P>This will help</P><P><BR />RETURNING A DEVICE<BR /><A href="https://www.o2.co.uk/help/device-and-sim-support/returning-your-device" target="_blank">https://www.o2.co.uk/help/device-and-sim-support/returning-your-device</A></P><P>&nbsp;</P><P>It would be wise to take the IMEI number and all round photos of your phone before sending</P><P>Hope this helps you, best wishes TallTrees</P><P>&nbsp;</P> Mon, 15 Nov 2021 10:03:46 GMT https://community.o2.co.uk/t5/Android/Broken-phone/m-p/1504926#M78486 TallTrees 2021-11-15T10:03:46Z