topic Forgot my pattern to unlock my s21 ultra in Android

Forgot my pattern to unlock my s21 ultra

Tracy21 — Fri, 05 Nov 2021 09:58:30 GMT

Hi i am wondering if anyone can help me. I have got a new s21 ultra and have managed to forget the pattern to unlock it so now cant use my phone. Ihave done hold the volume button and off button but it just restarts as before with the pattern requested. Does anyone know how i can fix it or do i need to go into store?

Thanks

Re: Forgot my pattern to unlock my s21 ultra

Cleoriff — Fri, 05 Nov 2021 10:13:30 GMT

Hi @Tracy21

There's a good video here which shows you how to do it. Videos are probably better than the written word as an explanation for this. If it doesn't work, then take it instore.

Re: Forgot my pattern to unlock my s21 ultra

Tracy21 — Fri, 05 Nov 2021 10:20:23 GMT

doesnt work as just opens again on the pattern 😞

Re: Forgot my pattern to unlock my s21 ultra

Cleoriff — Fri, 05 Nov 2021 10:29:11 GMT

@Tracy21
There are other You Tube videos if you do your own search. If nothing works, there will be an O2 guru instore who will be able to help, hopefully.

Re: Forgot my pattern to unlock my s21 ultra

anticpated — Sat, 06 Nov 2021 18:35:41 GMT

You can force a reset after 5 failed attempts. You need to wait until it prompts you. Once I have time to look it up again proper.

As long as you have access to your Google account. You can force a reset.

https://myaccount.google.com/security

Re: Forgot my pattern to unlock my s21 ultra

RafaC — Mon, 08 Nov 2021 10:10:09 GMT

Hey @Tracy21 did you manage to figure this one out?

Re: Forgot my pattern to unlock my s21 ultra

anticpated — Sun, 14 Nov 2021 12:28:44 GMT

As far as I can fathom remote security is done by Samsung. Essentially by registering your handset through the Samsung account, all security options can be controlled from your account.

The knox security options are the reason for this opposed to using the Google network. Principally the start up code locks the hardware not your software.

Hopefully you got this fixed and somebody else explained this to you. The findmyphone options under your account will let you remote locate and lock your device from your account.

findmyphone.samsung.com