https://community.o2.co.uk/t5/Android/Phone-order/m-p/1490535#M78236 <P>Hi... I don't know where to find a chat or an email address to ask. The problem is that I order an Samsung s21 on 14 and there was saying that it takes 1 week to arrive. I check my order status but its still processing.&nbsp;&nbsp;</P> Thu, 23 Sep 2021 13:07:49 GMT SEEMEE 2021-09-23T13:07:49Z https://community.o2.co.uk/t5/Android/Phone-order/m-p/1490535#M78236 <P>Hi... I don't know where to find a chat or an email address to ask. The problem is that I order an Samsung s21 on 14 and there was saying that it takes 1 week to arrive. I check my order status but its still processing.&nbsp;&nbsp;</P> Thu, 23 Sep 2021 13:07:49 GMT https://community.o2.co.uk/t5/Android/Phone-order/m-p/1490535#M78236 SEEMEE 2021-09-23T13:07:49Z https://community.o2.co.uk/t5/Android/Phone-order/m-p/1490548#M78237 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4618634">@SEEMEE</a>&nbsp;There is no email address. O2 abandoned email years ago. O2's stock reporting isn't live. There are many people waiting for orders they've made because of stock shortages.</P><P>If you want&nbsp;to speak to customer service:<BR />Call 202 from your mobile or 0800 032 1402 from any phone.<BR />When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.<BR />Best time to call is 8 am.</P><P>Other numbers available here: <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;</P> Thu, 23 Sep 2021 13:31:05 GMT https://community.o2.co.uk/t5/Android/Phone-order/m-p/1490548#M78237 Bambino 2021-09-23T13:31:05Z