https://community.o2.co.uk/t5/Android/New-device/m-p/1488388#M78202 <P>I have received an s10 today and once I put sim into it the following message pops up "enter network unlock code your phone isn't allowed to use this sim card" anyone able to help or point me in the right direction? Please&nbsp;</P> Thu, 16 Sep 2021 12:51:40 GMT JakeG64 2021-09-16T12:51:40Z https://community.o2.co.uk/t5/Android/New-device/m-p/1488388#M78202 <P>I have received an s10 today and once I put sim into it the following message pops up "enter network unlock code your phone isn't allowed to use this sim card" anyone able to help or point me in the right direction? Please&nbsp;</P> Thu, 16 Sep 2021 12:51:40 GMT https://community.o2.co.uk/t5/Android/New-device/m-p/1488388#M78202 JakeG64 2021-09-16T12:51:40Z https://community.o2.co.uk/t5/Android/New-device/m-p/1488391#M78203 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4609344">@JakeG64</a>&nbsp;If it's an O2 phone, see this:&nbsp;<A href="https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131" target="_blank">Unlocking an O2 phone to use a different SIM card. - o2uk</A></P><P>If the phone is locked to another network, you would have to speak to customer service of that particular network.</P> Thu, 16 Sep 2021 13:13:42 GMT https://community.o2.co.uk/t5/Android/New-device/m-p/1488391#M78203 Bambino 2021-09-16T13:13:42Z