topic Re: Unlocking request in Android

Unlocking request

Throwaway1234 — Mon, 23 Aug 2021 14:05:03 GMT

I've requested an unlock code to use my device with a different network SIM, was sent a 16 digit code which I entered (only twice to check if I mistyped something initially) but was told it was the incorrect code, can anyone help?

Re: Unlocking request

Bambino — Mon, 23 Aug 2021 14:19:11 GMT

@Throwaway1234 See if this guide helps: Unlocking an O2 phone to use a different SIM card. - o2uk

Re: Unlocking request

Throwaway1234 — Mon, 23 Aug 2021 14:41:16 GMT

I already looked through the guide but unfortunately, nothing seems to be of use. I used the MyO2 app to get the code initially so I tried doing it again but all it said is that an unlocking request has already gone through so I couldn't do another.

Re: Unlocking request

MI5 — Mon, 23 Aug 2021 15:23:53 GMT

@Throwaway1234

I'll ask @O2Emma to help

Re: Unlocking request

O2Emma — Mon, 23 Aug 2021 15:27:04 GMT

Hi @MI5 I can pick this up no problem 😀

Re: Unlocking request

O2Emma — Mon, 23 Aug 2021 15:27:51 GMT

Hi @Throwaway1234 I will need to send you a private message to look into your unlocking request.

Re: Unlocking request

MI5 — Mon, 23 Aug 2021 15:31:31 GMT

Thanks @O2Emma