topic Re: Galaxy watch 4 in Android

Galaxy watch 4

7zark7 — Fri, 20 Aug 2021 12:31:25 GMT

I have purchased a galaxy watch 4 (4g) from Samsung and want to connect this to my account in place of an apple watch - support keep telling me to take the esim QR code out of my box which I obviously don't have ! Can anybody help !!

Mark

Re: Galaxy watch 4

madasaf1sh — Fri, 20 Aug 2021 13:06:23 GMT

@7zark7

The best way to do it is to go into the Galaxy Wearables app and set it up via that. Also be aware the watch will be charged at £5 per month extra and will be added to your bill.

You will also need to cancel your Apple Watch Plan, so might be best to do that first.

If your a PAYG customer you cant do this at all, as its not supported

Re: Galaxy watch 4

MI5 — Fri, 20 Aug 2021 16:02:02 GMT

@7zark7

You won't be able to set it up yourself.

Follow this process for O2:

Samsung watch setup.
1. Contact O2 and get them to set up Data and WIFI calling on your Samsung mobile, it's free but needs to be set up to use the watch. You can then turn the switch on in setting under connections.
2. If you need an esim the only place to get it now is at an O2 store, it's free at the store.
3. If you already have an esim you won't be able to set up your watch just by going through the process on the Gear app, it'll set up the plan in principle on the phone and watch, but it won't connect to the network so don't waste your time. Delete the plan and go to an O2 store.
4. The only way you'll get the watch connected is by going to the O2 store, sitting with the sales person and have them set up the esim and the plan, it's £5 per month for 1gb which is more than enough data.
5. Most store sales people haven't a clue about setting up the Samsung watch 4g, so have them give you the esim, scan the QR code let your phone set up the plan and then have them go into their system as if your purchasing the watch directly from O2, at the bottom of their screen (this is at an O2 store) there is a box that says set up watch plan, when they press that, it'll allow them to set up a watch data plan, as if you've purchased the watch from O2.
6. At that point and after the salesperson puts in all the info from the esim they gave you into their system, it'll take about 10 min for the watch to connect, you'll then need to go into the connection settings on your watch, turn on auto for data, turn on data roaming and then go to the network search setting on the watch and let it the watch search for the network, it'll then register it and you're almost there.
7. Next go to your mobile and in settings, advanced, turn on the switch to use your mobile data on other devices, make sure when you turn it on, it shows your Samsung watch at the bottom, tap and another screen comes up showing the watch is connected to your phone.
8. Then reboot your watch and your mobile and you're done. Test it by leaving your phone in your home and take a walk, the watch should connect and show the 4g symbol and the mobile calling bars, if you try and make a call and it doesn't work or says connect to Bluetooth, go back to step 7, and reboot the phone to make sure it's found the device, i.e. your watch. It will also say at the bottom of the watch, standalone, means your using the watch on it's own.
9. You're done. Just remember you can only get your Samsung Watch 4g connected by getting it done in the O2 store.

Re: Galaxy watch 4

7zark7 — Sun, 22 Aug 2021 15:45:10 GMT

Thanks MI5 yes i had to go to the store - however unlike the apple watch the Samsung watch seems to come with its own number and voicemail and does not takeover from the phone if the phone is switched off or out of range - is this normal ? Has it been set up wrong ?

Re: Galaxy watch 4

7zark7 — Sun, 22 Aug 2021 15:48:08 GMT

Thanks this is not correct - see below for the correct answer , you need to go into a store and get an ESIM pack.

Re: Galaxy watch 4

MI5 — Sun, 22 Aug 2021 16:42:51 GMT

@7zark7

Your phone needs to be on and in service at all times.

Re: Galaxy watch 4

Darren86588658 — Sat, 24 Jun 2023 11:55:48 GMT

I cant get past step 7.

My watch does not show up here.

its linked to my samsung account.

Any help appreciated

Re: Galaxy watch 4

ballooncookie — Thu, 27 Jul 2023 15:19:02 GMT

Yes I am totally stuck here too >please help me.

Re: Galaxy watch 4

ballooncookie — Thu, 27 Jul 2023 15:25:36 GMT

You cannot fathom how much time i have spent researching this.

All I want to be able to do is leave my phone at home and take a call on my watch. I have everything set correctly, esim with data allowance.

Cannot get past step 7 either.

Seriously confused, any help would be appreciated.

Re: Galaxy watch 4

MI5 — Thu, 27 Jul 2023 15:30:06 GMT

@ballooncookie

Check the guide which has been updated with input from other members who have got theirs working.