topic Sony Xperia 5 II replacement touch screen in Android

Sony Xperia 5 II replacement touch screen

Caskers — Wed, 14 Jul 2021 14:18:56 GMT

Has anyone successfully managed to have a broken touchscreen replaced on the Sony Xperia 5 II, either via O2 repair or another repair service? Currently no independent repair services have this in stock, except one provider from China selling for £250. It would be really useful to know if O2 repair service has access to this part and how much they are charging to fix this (without insurance). Thanks all!

Re: Sony Xperia 5 II replacement touch screen

Bambino — Wed, 14 Jul 2021 14:30:06 GMT

@Caskers I will tag our community member @viridis who is our expert in all things Xperia.

Re: Sony Xperia 5 II replacement touch screen

viridis — Wed, 14 Jul 2021 14:36:17 GMT

With a lot of screen repairs, if o2 don't have the particular part in stock, they would either get it from the manufacturer, send the phone to the manufacturer service point (technically I think the same company does o2 and Sony servicing) or would replace the handset.
Unfortunately the only way to get a price is to put it in for repair, and await the quote before work is began.

Re: Sony Xperia 5 II replacement touch screen

madasaf1sh — Wed, 14 Jul 2021 15:12:42 GMT

@Caskers

You can submit the details and get a quote from Sony Direct,

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile

To chat with them

or https://services.sony.co.uk/supportmvc/en/repair?cpint=spt-footer_repair

Re: Sony Xperia 5 II replacement touch screen

Caskers — Wed, 14 Jul 2021 15:33:27 GMT

Thanks so much, that's really helpful information!