topic Re: Phone not working in Android

Phone not working

Jennifer2 — Tue, 18 May 2021 09:30:26 GMT

I have a Sony Xperia that has stopped working (nothing happened prior to this, I left it charging overnight and in the morning it showed my lock screen and a fading notification bar, but I couldn't do anything so I tried to turn it off and on again). When I try to turn it on it says powered by Android, plays the Xperia animation, says Sony and shows the repair symbol. If the phone is charged this continues as a loop. Any thoughts? Thanks

Re: Phone not working

MI5 — Tue, 18 May 2021 09:33:27 GMT

@Jennifer2

Try holding power and volume down for 30 secs or so until the phone vibrates.

Re: Phone not working

Jennifer2 — Tue, 18 May 2021 09:43:02 GMT

Thanks, tried that and had some vibration after a few seconds, but still only seeing the same loop as described above.

Re: Phone not working

MI5 — Tue, 18 May 2021 10:52:34 GMT

@Jennifer2

Sounds like you nee to contact Sont for repair advice then.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets