https://community.o2.co.uk/t5/Android/Purchasing-new-phone-when-old-phone-broken/m-p/1453620#M77542 <P>I am unable to checkout for a new phone as a code is required to verify my account; the code is sent to my current phone which is broken. Any ideas how to get around this?</P> Sun, 11 Apr 2021 22:08:17 GMT Clare10 2021-04-11T22:08:17Z https://community.o2.co.uk/t5/Android/Purchasing-new-phone-when-old-phone-broken/m-p/1453620#M77542 <P>I am unable to checkout for a new phone as a code is required to verify my account; the code is sent to my current phone which is broken. Any ideas how to get around this?</P> Sun, 11 Apr 2021 22:08:17 GMT https://community.o2.co.uk/t5/Android/Purchasing-new-phone-when-old-phone-broken/m-p/1453620#M77542 Clare10 2021-04-11T22:08:17Z https://community.o2.co.uk/t5/Android/Purchasing-new-phone-when-old-phone-broken/m-p/1453621#M77543 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2023307">@Clare10</a>&nbsp;Do you have another phone you could transfer your sim card into? If not, you'll have to use Skype to call customer service in the morning <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>. Also remember that the O2 shops in England reopen tomorrow, if you have one nearby.</P> Sun, 11 Apr 2021 22:14:43 GMT https://community.o2.co.uk/t5/Android/Purchasing-new-phone-when-old-phone-broken/m-p/1453621#M77543 Bambino 2021-04-11T22:14:43Z