topic Re: nano sim and keeping same number in Android

nano sim and keeping same number

joules — Tue, 16 Mar 2021 20:07:26 GMT

Hi got new phone and found it needs a nano sim and my current sim is a micro one, I contacted 4445 and they are going to send out a new nano sim, they said when I get it I can either phone them to keep my same number or do it on line?

If I do it on line how would I do this please? Also I presume once my existing number is on my new nano sim my pay as you go balance, etc will be transferred over? Also what about any text messages and contacts on my current sim card will they too go onto the new sim card? Many thanks Jules

Re: nano sim and keeping same number

MI5 — Tue, 16 Mar 2021 20:30:45 GMT

@joules

You just need to do a sim swap

Your number and tariff will move over but nothing else.

If you have any contacts saved to your sim, you need to copy them to your phone.

I assume you've checked if you can convert your current sim?

Re: nano sim and keeping same number

Bambino — Tue, 16 Mar 2021 21:14:09 GMT

@joules Text messages are not stored on your sim card. They're on your phone. Changing sims won't alter that.

Re: nano sim and keeping same number

joules — Tue, 16 Mar 2021 23:17:10 GMT

Hi thanks for the information. I just asked for a nano sim from o2 customer service and they said when received I could either phone them to move the number over or do it on line? so presume it will be okay?

Re: nano sim and keeping same number

joules — Tue, 16 Mar 2021 23:18:05 GMT

Thank you, did not know that so is there any way they can be moved over from old phone to new would you know please?

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 07:09:11 GMT

@joules

Would need to know which 2 phones to advise?

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 09:15:20 GMT

Hi current phone Samsung Galaxy J3, new phone will be Nokia 3.4.

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 09:48:49 GMT

@joules

Use Smart Switch https://www.samsung.com/uk/support/switching/

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 10:53:58 GMT

Thank you, have noticed on my current samsung phone you can copy contact numbers from the phone to the sim, wonder if maybe that would be okay to do as only want the contacts on my sim card?

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 10:56:28 GMT

@joules

You can do that but best to sync all contacts to your Google account so they are accessible on any device you are signed into.

The information that can be held on a sim is very limited and subject to data loss.

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 10:59:38 GMT

Now this is going to sound silly but I only use the phone for texting and phone calls, use my laptop or desktop for internet etc and do not have a google account boring or what!

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 11:20:07 GMT

@joules

OK fair enough, but it's a good idea to create one to have as a back up source for your data.

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 11:30:26 GMT

ok thankyou for that.

One more thing strange but sent a text this morning from my current samsung J3 phone and though I think it went the message does not show as it usually does, this seems to be since I took out the battery and the sim card to put in the new nokia phone (then found it needed a nano sim and contacted 02 customer service for one), when I put the sim card and battery back in the samsung this appears to have happened any reason why would you know please? many thanks

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 11:33:31 GMT

@joules

No reason why removing the sim woud make that happen assuming it's back in the phone correctly?

Have you tried turning phone off and back on again?

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 11:36:04 GMT

Yes have done that a few times, it is strange thought it might be due to date time and set? but I guess it wont matter once my nano sim arrives and I can use the new phone?

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 11:50:26 GMT

Tried again and its working okay, thanks for all your help though.

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 12:06:12 GMT

You're welcome

Re: nano sim and keeping same number

joules — Wed, 17 Mar 2021 15:33:57 GMT

Hi sorry one more question:-

When I do receive the nano sim hopefully tomorrow and I change the number onto the new sim card (now I know all my contacts are on the current sim card), where on O2 do I need to do this please, rather than having to phone again for them to do it, as they said I could do it either way?

Many thanks

Re: nano sim and keeping same number

MI5 — Wed, 17 Mar 2021 15:53:17 GMT

@joules

How to swap sims here

Re: nano sim and keeping same number

joules — Thu, 18 Mar 2021 18:08:08 GMT

Hi got my sim, have logged in on my 02 account and clicked on swap sim, they have sent a code to my current phone and received message back on my phone to say they have received my sim swap request and will complete it as soon as possible, any idea how I will know when it has been swapped?

Many thanks