topic Re: Samsung Buds promotion in Android

Samsung Buds promotion

Anonymous — Sat, 30 Jan 2021 18:38:23 GMT

When claiming the buds live with the Samsung s21 Ultra are you able to choose the colour?

Re: Samsung Buds promotion

MI5 — Sat, 30 Jan 2021 18:49:37 GMT

@Anonymous

The offer is for black buds only.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/

Re: Samsung Buds promotion

Anonymous — Sun, 31 Jan 2021 17:59:21 GMT

@MI5 thank you

Re: Samsung Buds promotion

MI5 — Sun, 31 Jan 2021 18:12:53 GMT

No problem

Re: Samsung Buds promotion

ROB27 — Mon, 01 Feb 2021 18:14:59 GMT

Will I have a problem claiming the buds Pro and tag from my ultra 512gb since it only came today and I pre ordered on 19th.

But on the order it shows 31st Jan

Cheers.

Re: Samsung Buds promotion

MI5 — Mon, 01 Feb 2021 18:19:36 GMT

@ROB27

It's not a problem as long as you pre-ordered within the promotion period.

The delivery date is irrelevant.

Re: Samsung Buds promotion

ROB27 — Tue, 02 Feb 2021 21:52:19 GMT

OK so I applied for the promotion and just got this...

So no info in the email why. And I applied for the correct promotion. I don't get it.

Unfortunately, it doesn't appear you are eligible to take part in this promotion. You can find more information in your email.

For more information, visit our Help & Support page or see our Terms & Conditions.

Although you might not have been successful this time, it's worth keeping an eye on our website. We are running new promotions all the time. The right promotion for you might be just around the corner. To see all our current promotions, please visit our website.

Re: Samsung Buds promotion

MI5 — Tue, 02 Feb 2021 21:58:41 GMT

@ROB27

This one?

https://20203.samsungpromotions.claims/janpreorder

Re: Samsung Buds promotion

ROB27 — Tue, 02 Feb 2021 22:14:16 GMT

That's the one

Re: Samsung Buds promotion

MI5 — Tue, 02 Feb 2021 22:22:04 GMT

@ROB27

I'd ask O2 to give me proof of my order clearly showing the date you pre-ordered if that isn't clear on thre order in your MyO2?

Re: Samsung Buds promotion

ROB27 — Tue, 02 Feb 2021 22:34:45 GMT

@MI5 Yea thanks, will try and contact them. The only date on the slip was 31st when the phone was sent out.

I can't be the only one with this issue?

Re: Samsung Buds promotion

MI5 — Tue, 02 Feb 2021 22:44:11 GMT

I think you're the first we've heard from but yes, potentially many others.

Re: Samsung Buds promotion

ROB27 — Wed, 03 Feb 2021 12:22:56 GMT

Called Samsung claims line.

Ive just sent them the original email from preorder so hopefully will get somewhere this time.

Email from claims dept.

Good Afternoon,
Thank you for your call.

Please attach the order confirmation dated 19th of January, so we can have your claim reviewed.

The claim had originally been rejected as the attached document was dated 31st of January, apologies.

Re: Samsung Buds promotion

MI5 — Wed, 03 Feb 2021 12:40:23 GMT

Fingers crossed for you...

Re: Samsung Buds promotion

ROB27 — Wed, 03 Feb 2021 13:30:12 GMT

Its been validated! yay.

Still not sure why i got sent just the dispatch form! hopefully i was just the unlucky one.

Thanks for your help.

Re: Samsung Buds promotion

MI5 — Wed, 03 Feb 2021 14:00:23 GMT

Hey @ROB27

Great news.

Really pleased for you

Re: Samsung Buds promotion

Anonymous — Tue, 23 Feb 2021 21:16:21 GMT

Yay my buds are on the way