topic Re: XperiaL1 - Poor Signal in Android

XperiaL1 - Poor Signal

Anonymous — Sun, 31 Jan 2021 07:11:59 GMT

For a while now the signal in the house has been poor to zero

Between Lockdown1 and Lockdown2 at the door of the town's O2 shop I was told other people had been having poor signal and advisor told me to complain to O2 as the more people complained O2 would then be more inclined to investigate.

System says no problem with mast in my area

O2 advisor told me of newish mast in a different area to old one near centre of towm where I get a good signal off that mast

The newish mast is closer to me as the crow flies ... my house is high up in the direction of newish mast ... intervening old converted mill buildings

Am on 4G

Maybe a walk with my 4-wheeled walking aid is in order, just to see if the signal on my phone gets stronger the nearer I get to newish mast.

Your thoughts would be greatly appreciated, as always

Re: XperiaL1 - Poor Signal

Cleoriff — Sun, 31 Jan 2021 08:52:35 GMT

@Anonymous

Check your network status here https://status.o2.co.uk/

I'll also tag one of our acount advisors who will be on tomorrow, to see if they can help.

@O2Lisa @O2Georgina are you able to help @Anonymous?

Re: XperiaL1 - Poor Signal

Anonymous — Sun, 31 Jan 2021 09:16:41 GMT

Thank you @Cleoriff

I cannot use the link as it doesn't accept my email number password and I have it secure in my home ... I have had my email address for 15 years ... It was a hotmail address at one time

It could well be that when I registered / upgraded etc a fly-boy in the town's O2 shop entered data incorrectly

Having been a data imputter you check it before pressing send / done ... have been caught out by this sort of thing before ... eg phone numbers - you should read back a given phone number or write it down if not wishing to say phone number out loud

My office background kicking in #justsayin'

Re: XperiaL1 - Poor Signal

Cleoriff — Sun, 31 Jan 2021 09:23:14 GMT

@Anonymous

If you are using the status checker, it doesn't ask for your email. It simply asks for your postcode. From that it can tell you if there are any issues with the network in your area.

Re: XperiaL1 - Poor Signal

Anonymous — Sun, 31 Jan 2021 09:28:07 GMT

I input poor signal usually good box

Input postcode

Please bear with me @Cleoriff

I assure you I have entered correct info in the highlighted box

Re: XperiaL1 - Poor Signal

Anonymous — Sun, 31 Jan 2021 13:24:13 GMT

@Cleoriff

Sorry, yes I did turn my phone on and off for a short while, and laptop ... however ... I've had a blighter of a job logging back onto the community

Shall attempt again your clear instructions

Non Techie Me Strikes Again

Re: XperiaL1 - Poor Signal

jonsie — Sun, 31 Jan 2021 13:50:04 GMT

Re: XperiaL1 - Poor Signal

Anonymous — Sun, 31 Jan 2021 20:24:29 GMT

Thank you @Cleoriff for your patience and @jonsie for the screen shot

It may be a case of 'Can't see the wood for the trees'

Will wait until tomorrow now for help with the O2 people @Cleoriff tagged

Thank you both for trying to help me.

Re: XperiaL1 - Poor Signal

O2Lisa — Mon, 01 Feb 2021 08:03:35 GMT

Morning all, hope you all had a lovely weekend

Thanks for the tag @Cleoriff

I'll message you privately @Anonymous so I can take some details and I'll look in to this for you

Re: XperiaL1 - Poor Signal

Cleoriff — Mon, 01 Feb 2021 08:09:02 GMT

Morning @O2Lisa . Hope you're well and thanks

Re: XperiaL1 - Poor Signal

Anonymous — Mon, 01 Feb 2021 08:13:27 GMT

Good Morning

Thank you @O2Lisa have replied to your pm

Thank you @Cleoriff for tagging Lisa yesterday for me.

Re: XperiaL1 - Poor Signal

Anonymous — Mon, 01 Feb 2021 15:04:33 GMT

* Update *

Thanks to @O2Lisa for her unstinting help in this matter the engineers are going to give me a call within 5 days ... ... ... I have a reference number

Re: XperiaL1 - Poor Signal

Cleoriff — Mon, 01 Feb 2021 18:33:53 GMT

Best of luck @Anonymous and thanks @O2Lisa

Re: XperiaL1 - Poor Signal

O2Lisa — Tue, 02 Feb 2021 08:00:22 GMT

You're welcome @Anonymous, @Cleoriff

Re: XperiaL1 - Poor Signal

Anonymous — Mon, 08 Feb 2021 08:29:55 GMT

*Update*

Several issues have been raised and O2Lisa is helping me via private message

Issues including Truecaller not behaving properly

Also regarding to put in some cards into left hand side of my phone

I would suggest @Cleoriff 's post is a good one to try first off above ^ ^ ^ earlier in this thread.

Re: XperiaL1 - Poor Signal

RunrigForever — Sun, 28 Nov 2021 06:41:59 GMT

I have had a new phone for a few months ..... = ..... OPPO A15 ..... Signal is very good ..... Truecaller performing well.