MyO2 app on Android - wrong name

Lucy1989 — Sun, 17 Jan 2021 20:42:53 GMT

Hi all,

I use the MyO2 app on Android (Google pixel 3a). When I log into the app, it displays a name that isn't mine at the top of the screen. When I click through to my profile, it displays my name and number both correctly.

This has been happening ever since I've used the app as far as I can remember. The incorrect name is of a person I know, but I suspect that's coincidence and that my number/account might have got mixed up somehow?

If anybody can shed any light on why this is happening and whether I should contact customer services to un-mix the names that would be much appreciated. If this issue has been brought up elsewhere apologies, I wasn't able to find it.

Many thanks in advance - from someone new to this community 🙂

Re: MyO2 app on Android - wrong name

MI5 — Sun, 17 Jan 2021 20:59:29 GMT

@Lucy1989

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

topic MyO2 app on Android - wrong name in Android

MyO2 app on Android - wrong name

Re: MyO2 app on Android - wrong name