topic Re: Wifi calling missing after update in Android

Wifi calling missing after update

Wifi1 — Wed, 23 Dec 2020 13:38:45 GMT

Wifi calling on my s20+ has been missing (completely gone off my phone) since the new update December 1st. Spoken to the whole world and its wife trying to get it put back on my phone... No one can and now have been told to wait until a new update?!?! Anyone have this issue and been able to get it back?? TIA x

Re: Wifi calling missing after update

MI5 — Wed, 23 Dec 2020 13:41:42 GMT

@Wifi1

Turn off and remove sim.

Turn phone back on and wait for it to fully boot up.

Replace sim with phone still turned on.

Re: Wifi calling missing after update

DARKH0RIZ0N — Wed, 23 Dec 2020 14:52:44 GMT

I can confirm that this works. I have just done this on my Samsung Galaxy s20 plus.
If,however, you turn your phone off and on again the option is missing once again and it is necessary to repeat the process described above by MI5. I have spent the last three days looking for a solution to this problem, including on line chats and calls to 202. So far I have been completely underwhelmed by the support received from O2

Re: Wifi calling missing after update

Wifi1 — Wed, 23 Dec 2020 15:09:55 GMT

Thank you soooo much, this has worked. Spent ages And spoken to everyone. Thank you

Re: Wifi calling missing after update

MI5 — Wed, 23 Dec 2020 16:23:57 GMT

You're welcome

Re: Wifi calling missing after update

Darkangel71 — Sat, 02 Jan 2021 14:57:18 GMT

I was sent a replacement phone and still doesn't keep the settings. The sim card is brand new. Will be returning the replacement phone.

Re: Wifi calling missing after update

AWat — Mon, 04 Jan 2021 18:57:01 GMT

As a temp fix ok, but removing sim every time you start the phone can't be good for the sim slot. When will there be a perm update?

Re: Wifi calling missing after update

MI5 — Mon, 04 Jan 2021 18:59:02 GMT

That's a question for Samsung @AWat

Re: Wifi calling missing after update

GSB — Mon, 11 Jan 2021 11:17:44 GMT

I am also affected by this (S20+). Using the boot phone, then replace sim method for now. I am entirely dependant on wifi calling (no cellular signal at home), but luckily restart my phone very infrequently.

Is this an Android 11 issue affecting all devices and carriers?
Or an O2 specific issue affecting all devices running v11?
Or an O2 specific issue affecting Samsung devices running v11?
Or an O2 specific issue affecting non-O2 firmware Samsung devices running v11?

The issue sits with O2 any which way right as the carrier pushes the update?

Re: Wifi calling missing after update

MI5 — Mon, 11 Jan 2021 11:23:08 GMT

No, O2 do not push the update, nor write the firmware, so either way, regardless of blame, the fix is dependent on Samsung.

Re: Wifi calling missing after update

GSB — Wed, 13 Jan 2021 09:47:43 GMT

I have just installed the January 2021 security update on my S20+ (with sim card inserted) and after the restart, wifi calling is still enabled.

Re: Wifi calling missing after update

MI5 — Wed, 13 Jan 2021 09:52:49 GMT

Hopefully the fix is included in that update then.

Re: Wifi calling missing after update

jonsie — Wed, 13 Jan 2021 13:48:58 GMT

Let's hope so!