topic Re: LG G7 Network Locked - Unlatching code doesn't work in Android

LG G7 Network Locked - Unlatching code doesn't work

HelpNickOut — Fri, 18 Dec 2020 08:09:35 GMT

Hello!

I've already switched off of O2 to another network and my phone with the new sim says "network locked" up the top. I've made an unlatching request and used the code that was provided in the "network lock" screen which is the only one that allows input from the menu. The code doesn't work.

I've contacted O2 and they have said they have to "contact the manufacturer" but thats taken over a week now and each time I contact them for an update they tell me to "contact them again if I have not heard back in the given timeframe" (timeframe was never defined).

I've not had a working phone number for over a week now and I'm getting frustrated and I'm seeing similar threads but no clear resolution for this. Whats the best next step? Because I already moved away from O2 the only thing I'll be getting from them is a hefty bill to pay off the last of my device, doesn't feel like this is getting anywhere.

Any help would be massively appreciated!

Re: LG G7 Network Locked - Unlatching code doesn't work

MI5 — Fri, 18 Dec 2020 08:25:14 GMT

Maybe @O2Lisa can help?

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 08:25:39 GMT

@HelpNickOut

I will ask one of our account advisors to help you. @O2Lisa are you able to assist @HelpNickOut please?

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 08:26:20 GMT

Snap @MI5

Re: LG G7 Network Locked - Unlatching code doesn't work

MI5 — Fri, 18 Dec 2020 08:27:00 GMT

Re: LG G7 Network Locked - Unlatching code doesn't work

O2Lisa — Fri, 18 Dec 2020 08:27:35 GMT

Morning, thanks for the tags @MI5 & @Cleoriff

I'll message you privately @HelpNickOut so we can get this looked in to for you

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 08:45:23 GMT

Thanks @O2Lisa . We wouldn't dream of letting you have a morning off.

Re: LG G7 Network Locked - Unlatching code doesn't work

MI5 — Fri, 18 Dec 2020 08:46:30 GMT

Thanks @O2Lisa

Re: LG G7 Network Locked - Unlatching code doesn't work

O2Lisa — Fri, 18 Dec 2020 08:49:25 GMT

just the way I like it @Cleoriff

At least it's Friday though

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 08:53:34 GMT

@O2Lisa wrote:
just the way I like it @Cleoriff
At least it's Friday though

TGIF @O2Lisa

Re: LG G7 Network Locked - Unlatching code doesn't work

MI5 — Fri, 18 Dec 2020 08:55:03 GMT

Re: LG G7 Network Locked - Unlatching code doesn't work

jonsie — Fri, 18 Dec 2020 15:34:04 GMT

@O2Lisa wrote:
just the way I like it @Cleoriff
At least it's Friday though

I see you had a lie-n this morning Lisa....

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 18:13:06 GMT

@jonsie wrote:
@O2Lisa wrote:
just the way I like it @Cleoriff
At least it's Friday though

I see you had a lie-n this morning Lisa....

Nope, answered this one at 8.05am @jonsie HERE

Re: LG G7 Network Locked - Unlatching code doesn't work

jonsie — Fri, 18 Dec 2020 18:15:49 GMT

@Cleoriff wrote:
@jonsie wrote:
@O2Lisa wrote:
just the way I like it @Cleoriff
At least it's Friday though

I see you had a lie-n this morning Lisa....
Nope, answered this one at 8.05am @jonsie HERE

'twas an attempt at humour....

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 18:17:11 GMT

So was mine..

Re: LG G7 Network Locked - Unlatching code doesn't work

jonsie — Fri, 18 Dec 2020 18:44:12 GMT

We both failed then

Re: LG G7 Network Locked - Unlatching code doesn't work

Cleoriff — Fri, 18 Dec 2020 19:07:08 GMT