topic Re: 2nd Sim Slot not working on S20 + 5G in Android

2nd Sim Slot not working on S20 + 5G

Jono987 — Wed, 16 Dec 2020 12:22:57 GMT

Hello,

The second sim slot on my S20 does not seem to work. I have tried multiple sims in it, including 2 known working o2 sims but it dosent detect the sim card, is this a known problem?

Thanks,

Re: 2nd Sim Slot not working on S20 + 5G

MI5 — Wed, 16 Dec 2020 12:27:16 GMT

@Jono987

I thought the S20 sold by O2 was only single sim?

Isn't the other slot for an SD card?

Re: 2nd Sim Slot not working on S20 + 5G

Jono987 — Wed, 16 Dec 2020 12:28:29 GMT

Hi, it can fit an SD card or a 2nd sim, theres options for the 2nd sim in the settings so i assumed it supported it, i thought it was only the US version that were single sim?

Re: 2nd Sim Slot not working on S20 + 5G

MI5 — Wed, 16 Dec 2020 12:31:28 GMT

@Jono987

2nd sim is an eSim I believe.

Re: 2nd Sim Slot not working on S20 + 5G

MI5 — Wed, 16 Dec 2020 12:32:37 GMT

@Jono987

eSim help here https://www.o2.co.uk/help/device-and-sim-support/esim

Re: 2nd Sim Slot not working on S20 + 5G

Jono987 — Wed, 16 Dec 2020 12:32:44 GMT

Thanks, why is there a physical second sim slot then? It has the cutouts for a sim card, and it fits perfectly? When i researched this phone before i purchased it said it supported two physical sim cards 😕

Re: 2nd Sim Slot not working on S20 + 5G

Jono987 — Wed, 16 Dec 2020 12:33:57 GMT

This is direct from the Samsung site:

What SIM card set up can I use?

SIM card in slot 1
SIM card in slot 1 and a microSD card in slot 2
SIM card in slot 1 and a SIM card in slot 2
SIM card in slot 1, microSD card in slot 2 and an eSIM

Re: 2nd Sim Slot not working on S20 + 5G

MI5 — Wed, 16 Dec 2020 12:35:35 GMT

@Jono987

It's Nano sim and eSim.

Sim TypeDual Sim

Nano Sim & eSim

Yes

https://www.o2.co.uk/shop/samsung/galaxy-s20-5g#contractType=paymonthly

Re: 2nd Sim Slot not working on S20 + 5G

Jono987 — Wed, 16 Dec 2020 12:37:45 GMT

Thats bizarre, the person on o2 chat is now saying it should work? And that 2 sims are in fact supported?

Re: 2nd Sim Slot not working on S20 + 5G

MI5 — Wed, 16 Dec 2020 12:39:23 GMT

@Jono987

Must be faulty then.

Maybe chatting to Samsung is a better idea?