topic Re: Not receiving text messages on Dual Sim Phone in Android

Not receiving text messages on Dual Sim Phone

Philr_99 — Tue, 08 Dec 2020 11:37:59 GMT

Hi there,

At least a couple of people have complained that they are unable to send me text messages. When they send a message, it just says: "Carrier unable to receive", or something like that.

I am using a Moto G8 Power with 2 sim cards (the other sim is BT, also pay monthly).

I have also noticed that on the Network and Internet page, the O2 sim has a little cross on it in the settings, (on the triangle to the left of the Mobile Network in this link by way of example: https://www.google.com/search?q=network+and+internet+settings+cross+dual+sim+android&tbm=isch&ved=2ahUKEwi3gKuwpb7tAhUB1IUKHQFwDX4Q2-cCegQIABAA&oq=network+and+internet+settings+cross+dual+sim+android&gs_lcp=CgNpbWcQAzoECCMQJ1C9Z1ircmDec2gAcAB4AIABY4gBuwWSAQE5mAEAoAEBqgELZ3dzLXdpei1pbWfAAQE&sclient=img&ei=8WTPX_fDMYGolwSB4LXwBw&bih=918&biw=1920#imgrc=TLbAioMn1nfYbM)

Any help would be much appreciated as this is my work number and if I am not receiving text messages that causes a problem!

Re: Not receiving text messages on Dual Sim Phone

MI5 — Tue, 08 Dec 2020 11:54:44 GMT

@Philr_99

Have you got both sims set as active?

Re: Not receiving text messages on Dual Sim Phone

madasaf1sh — Tue, 08 Dec 2020 13:09:35 GMT

@Philr_99

If you have an x then that sim isnt active.

There are some instructions here:
https://support.motorola.com/uk/en/solution/MS148070

Re: Not receiving text messages on Dual Sim Phone

Philr_99 — Wed, 09 Dec 2020 16:16:51 GMT

Yes, both are active!

Re: Not receiving text messages on Dual Sim Phone

Philr_99 — Wed, 09 Dec 2020 16:17:26 GMT

It says both sims are active, and I am able to make calls with that sim, data also seems to work fine??

Re: Not receiving text messages on Dual Sim Phone

MI5 — Wed, 09 Dec 2020 17:27:11 GMT

There seems to be a few text issues reported today @Philr_99

Might be connected to your issue too.