topic Re: Bank Calls in Android

Bank Calls

Fergie — Tue, 24 Nov 2020 09:51:34 GMT

I can't to seem verification calls from Lloyds Bank, its an automated call, which I should receive to enter a code. My phone doesn't ring and then I receive a voicemail, which isn't helpful as I can phone back to enter the code.

Can anyone explain why this is happening and how I can get it fixed please.

Re: Bank Calls

Cleoriff — Tue, 24 Nov 2020 09:59:03 GMT

@Fergie

I'll ask our account advisors to help here @O2Lisa @O2Ellie are you able to assist here please?

Re: Bank Calls

O2Ellie — Tue, 24 Nov 2020 10:09:25 GMT

Thanks for the tag @Cleoriff

@Fergie I will send you a private message and we can look in to this for you

Re: Bank Calls

Cleoriff — Tue, 24 Nov 2020 10:10:02 GMT

Thanks @O2Ellie

Re: Bank Calls

Lemon — Tue, 08 Dec 2020 21:12:19 GMT

Hello @O2Ellie

I have EXACTLY the same problem relating to Lloyds bank. Can you please look into it for me too?

I have been trying to get this code from Lloyds so many times I even thought about switching to some other operator. 😞

I have Pay As You Go Service and I am currently abroad.

thanks,

Re: Bank Calls

Lemon — Tue, 08 Dec 2020 21:13:45 GMT

The message displaying by Lloyds is:

"We tried to call you on number ending 645 but could not get through.
This might be because it's engaged or disconnected"

Re: Bank Calls

Izalad — Tue, 08 Dec 2020 21:18:40 GMT

I have the same situation. Can I please get your help too?

Re: Bank Calls

IndieDani — Mon, 26 Jul 2021 12:46:21 GMT

I have the same problem, could you please help me, too?

Re: Bank Calls

JPUKotwo — Mon, 02 Jan 2023 16:18:28 GMT

Hi Ellie, I also have this problem can you direct me as well. I’ve tried the chat on the app and they haven’t helped.

Re: Bank Calls

pgn — Mon, 02 Jan 2023 16:38:26 GMT

@JPUKotwo wrote:
Hi Ellie, I also have this problem can you direct me as well. I’ve tried the chat on the app and they haven’t helped.

I'll tag Forum O2 Advisor @Anonymous to this, @JPUKotwo - look out for a private message from him shortly. Good luck!

Re: Bank Calls

Anonymous — Mon, 02 Jan 2023 16:49:38 GMT

@pgn thanks for the tag @JPUKotwo will private message you.

O2SImon