topic Re: No WiFi calling and total O2 incompetence in Android

No WiFi calling and total O2 incompetence

sgbea13 — Sat, 14 Nov 2020 17:51:25 GMT

I ported my number from Three to O2 last week when I took out a sim-only 30 day rolling contract. I am using my unlocked UK Huawei P20 Pro. The wifi calling works in that phone with my Three SIM and my wife's EE SIM, but refuses to work with O2.

I have now been on the phone to O2 6 times in the last couple of days and been given endless broken promises that it's active, that technical support will call me etc etc. The bottom line is I've hardly got any reception at home, my phone battery drains in record time as a result, and O2 seem to be utterly clueless.

Has anyone got any suggestions please? In MyO2, it says Wifi calling is active but there's no option anywhere in any of the menu's on the phone. However, pop my old Three SIM card in and it suddenly appears.

Re: No WiFi calling and total O2 incompetence

MI5 — Sat, 14 Nov 2020 18:37:08 GMT

@sgbea13

I'm not convinced the 30 day tariffs allow wifi calling as it's only allowed on monthly refresh tariffs, either that, or customer service hasn't enabled it properly on your account.

Re: No WiFi calling and total O2 incompetence

RamenFSM — Sat, 14 Nov 2020 18:52:08 GMT

Hi, mine wasn't working either on my o2 sim. When I put my o2 sim card in it changed my WiFi calling setting in my phone. No idea why.. if you go to your phone settings and search WiFi calling, make sure you have 'WiFi preferred" selected. I reselected it and it came back on.

Hope that helps!

Re: No WiFi calling and total O2 incompetence

sgbea13 — Sun, 15 Nov 2020 08:53:41 GMT

Thanks but when I search for WiFi calling or anything like it, nothing is found.

Decided to ditch this network already. If they can't get such a basic feature working then I don't have any faith in them tbh

Re: No WiFi calling and total O2 incompetence

madasaf1sh — Sun, 15 Nov 2020 12:19:32 GMT

@sbea

It needs enabling on your account that's all and that can be done by either going into Myo2 and the the 4G and Wifi Calling option

Or we can tag on of the o2 Gurus to look into this for you.

Re: No WiFi calling and total O2 incompetence

sgbea13 — Sun, 15 Nov 2020 14:12:04 GMT

It has been enabled, 3 times in the last 4 days. It shows as enabled on myo2 account but it still isn't an option in the phone settings.

Re: No WiFi calling and total O2 incompetence

sgbea13 — Sun, 15 Nov 2020 14:34:55 GMT

These are the 2 screens where WiFi calling could be provided as an option (works on Three and EE for example.)

As you can see, no WiFi calling option appears anywhere.