topic Re: eSim Galaxy Watch 3 in Android

eSim Galaxy Watch 3

keru — Thu, 29 Oct 2020 20:15:38 GMT

Hi

I was sent an eSim for Galaxy Watch 3 4G (pre-owned). I have it all setup but cannot make/receive calls in standalone mode.

Is there supposed to be an airtime plan for the watch in addition to the airtime plan I have for the mobile? If yes, how do I signup. Anyone I speak with online or in-instore, no one has a clue.

Re: eSim Galaxy Watch 3

MI5 — Thu, 29 Oct 2020 20:17:24 GMT

@keru

Yes, the watch plan is an extra £5 per month and you need to set it up through the wearables app on your phone.

Re: eSim Galaxy Watch 3

keru — Fri, 30 Oct 2020 13:49:32 GMT

Thanks for that.

In wearables I have the mobile plan setup, providing this is the right place. It's a Samsung S9+, so in Wear app, under Mobile Plans it states:
Service Provider: O2-UK

Service state: In service

Name: Profile name

I had this setup for nearly a month and in my recent bill there is no airtime plan for watch. I thought this would have been setup when the eSim was sent out.

Do I need to call O2 up again to setup the airtime plan?

Thanks for your help.

Re: eSim Galaxy Watch 3

MI5 — Fri, 30 Oct 2020 13:59:08 GMT

@keru

You have to activate it now.

If you're not being charged, it isn't active.

Re: eSim Galaxy Watch 3

keru — Fri, 30 Oct 2020 14:06:15 GMT

You've probably figured out that I'm rubbish at this.

How I followed the instructions in section

About esim for Samsung Connected Watches

from this link https://www.o2.co.uk/help/phones-sims-and-devices/esim

I'll try removing the eSim and add it again, I think this is allowed 3 times before becomes invalid.

Many Thanks

Re: eSim Galaxy Watch 3

keru — Thu, 12 Nov 2020 22:27:55 GMT

Removed plan and re-added, still no luck.

As before get signal bars on the watch.

Using the watch I tried to select network using Find Networks then get message "Network search failed"

and tried Select Automatically, get the message "Failed to select network"

Any ideas?

Re: eSim Galaxy Watch 3

madasaf1sh — Sun, 15 Nov 2020 12:25:58 GMT

@keru

Best way to check if the plan is setup and working is to

Go into Connections,
Then go into Mobile Networks
Scroll to the Bottom and tap Select Mobile Plans
You should see - O2-UK-585F (enabled)

If you don't see enabled then you have a problem.

Also make sure auto is set to On

Where did you buy the watch from?

Re: eSim Galaxy Watch 3

keru — Mon, 16 Nov 2020 14:26:10 GMT

My replies prefixed with **

Go into Connections,
Then go into Mobile Networks
Scroll to the Bottom and tap Select Mobile Plans
You should see - O2-UK-585F (enabled)

** This is enabled

If you don't see enabled then you have a problem.

Also make sure auto is set to On

** Auto is set to On

Where did you buy the watch from?

** Purchased from Argos

I'll get in touch with O2 maybe ask for another eSim. The problem is not many at O2 (store or online) have much knowledge on this which is very frustrating.

Re: eSim Galaxy Watch 3

madasaf1sh — Thu, 19 Nov 2020 19:45:54 GMT

@keru

Apologies, i didn't see your reply

I would contact Samsung Support

https://www.samsung.com/uk/support/contact/

They are available via Live Chat between 8am and 8pm, and should be able to point you in the right direction

Smart Watches can be a black art im afraid.

Let us know how you get on with Samsung

Re: eSim Galaxy Watch 3

MickyBlue — Sun, 21 Feb 2021 13:32:36 GMT

Hi Keru,

Did you ever resolve this issue? I have exactly the same problem with the same errors when trying to connect to the network with my Galaxy Watch 3.

Alan

Re: eSim Galaxy Watch 3

Marc1984 — Sun, 21 Mar 2021 18:29:54 GMT

also in the same position. support for this is useless. they both blame each other (O2 and Samsung)

Re: eSim Galaxy Watch 3

Cleoriff — Sun, 21 Mar 2021 18:47:36 GMT

@MickyBlue

According to this post by @O2Georgina one of our account advisors, the set up of this watch can only be done instore. https://community.o2.co.uk/t5/O2-Gurus/Galaxy-Watch-3-LTE-version-Searching-for-network/m-p/1448934/highlight/true#M7541

I was surprised as I thought it could be set up via the wearable app on the device.

Re: eSim Galaxy Watch 3

O2Georgina — Mon, 22 Mar 2021 08:30:39 GMT

Good morning @Cleoriff I have had this confirmed this morning, that at this time samsung watches can only be set up in store

Re: eSim Galaxy Watch 3

Cleoriff — Mon, 22 Mar 2021 08:39:30 GMT

Thanks for the clarification @O2Georgina

Re: eSim Galaxy Watch 3

11Jonesy11 — Sat, 10 Apr 2021 18:13:56 GMT

Do you only need to go in store to sort the esim qr code out? Because I received mine with my watch this morning and set it up myself. But I still can't make calls standalone from the watch even though my phone is at home connected to the Internet.

Re: eSim Galaxy Watch 3

MI5 — Sat, 10 Apr 2021 19:14:03 GMT

Yes you do @11Jonesy11

They are open in England and Wales on Monday.

Re: eSim Galaxy Watch 3

11Jonesy11 — Sat, 10 Apr 2021 19:22:24 GMT

OK I'll pop in on Monday.
Thanks.

Re: eSim Galaxy Watch 3

11Jonesy11 — Tue, 13 Apr 2021 05:17:12 GMT

I went in and all they done was go to Settings-Advanced Settings-Calls and Texts on other Devices and turned this on. So no need to go in to a store at all, you can do this yourself. Thanks for the replies and I hope this helps others.

Re: eSim Galaxy Watch 3

Cleoriff — Tue, 13 Apr 2021 06:25:49 GMT

Thanks for the info @11Jonesy11 . It certainly should help others. As you say, no need for a trip to the store.

@O2Georgina will be interested to read this.

Re: eSim Galaxy Watch 3

cliver — Wed, 30 Jun 2021 08:20:30 GMT

Hi All,

I have the same issues on my Watch Active 2.

I have installed and setup the eSim on the watch, setup as per the instructions, and it shows as active. But I still can't make calls etc. unless connected via bluetooth.

Does it take a while for the settings to propogate through the O2 network?

Do I have to contact them to set it up their end?

Will it get billed automatically?

It all seems very haphazard to me.