topic Re: Network administrator restricted mode in Android

Network administrator restricted mode

Rowa — Thu, 05 Nov 2020 10:14:07 GMT

I can't watch videos on YouTube, when i try to turn restriction mode off from YouTube, it says it's enabled by my network administrator and i can't switch it off, when i open my O2 app, there it also says that age restriction mode is off, however.. when i connect to my parent's internet.. hotspot from three, i can watch anything, what should i do?

Re: Network administrator restricted mode

MI5 — Thu, 05 Nov 2020 10:27:15 GMT

@O2Lisa

We've had a number of similar reports this week.

Can you check account side or network side for what's changed please?

Re: Network administrator restricted mode

O2Lisa — Thu, 05 Nov 2020 10:29:07 GMT

Thanks for the tag @MI5

I'll private message you now @Rowa so we can look further in to this for you

Re: Network administrator restricted mode

MI5 — Thu, 05 Nov 2020 10:29:50 GMT

Thank you

Re: Network administrator restricted mode

O2Lisa — Thu, 05 Nov 2020 10:53:08 GMT

If we've had a few customers affected @MI5 I'll double check with my colleagues, see if we've had any similar issues, I'll let you know if we find a fault

Re: Network administrator restricted mode

MI5 — Thu, 05 Nov 2020 11:01:32 GMT

@O2Lisa a couple of others

https://community.o2.co.uk/t5/Other-Products-and-Services/YouTube/m-p/1404657/highlight/true#M42917

https://community.o2.co.uk/t5/Pay-As-You-Go/You-tube-Restricted-mode-via-4G/m-p/1404756/highlight/true#M20108

Re: Network administrator restricted mode

O2Lisa — Thu, 05 Nov 2020 11:06:15 GMT

Thanks

Re: Network administrator restricted mode

Motorrex — Thu, 05 Nov 2020 11:10:53 GMT

Hi there I am having the same issue as well, I too have do not have the age restriction settings turn on. But I am still having problems connecting to YouTube comments and certain videos.

Re: Network administrator restricted mode

HKellaway — Thu, 05 Nov 2020 16:32:00 GMT

I am having the same problem, mine turned on on it’s own and says it needs administrator to turn it off

Re: Network administrator restricted mode

Josh_Fox — Thu, 17 Dec 2020 20:55:25 GMT

Hi,

I am currently experiencing the same issue too. What advise is there please?

Re: Network administrator restricted mode

MI5 — Thu, 17 Dec 2020 21:05:34 GMT

@Josh_Fox

You need full control opening on your account.

Check that age restriction is off in your MyO2

and if so, I'lll ask @O2Lisa to check your account in the morning.

Re: Network administrator restricted mode

Josh_Fox — Fri, 18 Dec 2020 06:00:29 GMT

My age restriction is off on my account, I used my credit card to verify

Cheers

Re: Network administrator restricted mode

O2Lisa — Fri, 18 Dec 2020 08:05:24 GMT

Morning guys, thanks for the tag @MI5

Ah great news @Josh_Fox, you can always send me a private message if you're needing any further assistance

Have a nice weekend

Re: Network administrator restricted mode

Josh_Fox — Fri, 18 Dec 2020 10:29:58 GMT

The issue is still there despite the age verification. I'm told to contact the network administrator to turn it off on google and YouTube. Who would be the administrator?

Re: Network administrator restricted mode

MI5 — Fri, 18 Dec 2020 10:32:31 GMT

@O2Lisa

Re: Network administrator restricted mode

O2Lisa — Fri, 18 Dec 2020 10:34:46 GMT

Thanks @MI5

I'll message you privately now @Josh_Fox and look in to this for you

Re: Network administrator restricted mode

MI5 — Fri, 18 Dec 2020 11:10:12 GMT

Thanks @O2Lisa