topic Re: One number formatted incorrectly in Android

One number formatted incorrectly

Danni1608 — Tue, 08 Sep 2020 06:49:59 GMT

Hi. A few months ago my partner suddenly became unable to send a text to my phone, it says message failed to send, number formatted incorrectly. However the number hasn’t changed in the last 10 years & he is able to call me & send messages on WhatsApp, so can’t see why texts won’t send to my number suddenly, but they send as normal to all other contacts. I’ve tried speaking to O2 more than once & re-set all settings, deleted & re-entered my number, re-started the phone, checked all updates & message settings. They have no more suggestions & told me to post on here, so I’m hoping someone can help because the only posts I can find similar to this issue seem to affect all numbers & not just 1 number in the contacts list.

Re: One number formatted incorrectly

MI5 — Mon, 07 Sep 2020 21:28:11 GMT

@Danni1608

Have you tried a different message app?

Download Google Messages and try that.

If it still fails, it is an account issue so you need to go back to O2 and ask them to escalate the issue internally for you.

Edit to fix thread title

Re: One number formatted incorrectly

jonsie — Mon, 07 Sep 2020 21:49:39 GMT

Open your messaging app and message settings and check your blocked numbers

It's almost certain that you have accidently blocked his number in the message settings

These settings are different from call settings which will be why he is able to call you and send whatsapp messages to your number.

Re: One number formatted incorrectly

Danni1608 — Tue, 08 Sep 2020 06:50:17 GMT

Thank you @MI5 I’ll get him to try this in the morning.
@jonsie I checked that originally when the issue first occurred a few months ago & again earlier this afternoon. I have 3 blocked number me in my messages, but none of them are his number, or numbers that I blocked within the last few months. Wish it had been that so it was easy to resolve.

Re: One number formatted incorrectly

MI5 — Mon, 07 Sep 2020 22:23:45 GMT

I assume you have checked the same blocked numbers list on his phone too @Danni1608 ?

Re: One number formatted incorrectly

Danni1608 — Tue, 08 Sep 2020 06:50:34 GMT

@MI5 I asked him this morning if he could check, but he’s worse with technology than me & I struggled to give him instructions on what to go into to check as he has a Huawei & I have had an iPhone for years m. I’ll have a look in the morning before work to see if I can find anything that he couldn’t.

Re: One number formatted incorrectly

jonsie — Tue, 08 Sep 2020 06:50:47 GMT

It has to be one of the phones @Danni1608

Re: One number formatted incorrectly

MI5 — Mon, 07 Sep 2020 22:30:04 GMT

Best of luck and hope it's sorted soon.

Re: One number formatted incorrectly

Danni1608 — Tue, 08 Sep 2020 06:51:05 GMT

@jonsie that was my assumption too, but he’s able to receive texts from me, just can’t send them. I’ll look in the morning & see what his shows.

Re: One number formatted incorrectly

jonsie — Tue, 08 Sep 2020 06:51:18 GMT

Fingers crossed for you

Re: One number formatted incorrectly

MI5 — Mon, 07 Sep 2020 22:39:10 GMT

Soundingmore like an network issue tbh @Danni1608

Re: One number formatted incorrectly

Marjo — Tue, 08 Sep 2020 10:25:50 GMT

Hi @Danni1608 , it would be great to hear how you get on with this and if any further help is needed

Re: One number formatted incorrectly

Danni1608 — Tue, 08 Sep 2020 17:25:07 GMT

Hey everyone, thank you so much for all your help & suggestions. I finally got my hands on his phone this evening when he got back from work & have tried clearing & re-setting everything & anything I could find after trying your suggestions. The last thing I tried was settings > apps > messages > storage > clear data & hey presto texts now send from his phone to mine!! Really wish I’d known this 3 months ago!! Thank you all for helping, at least I know something else to try if it ever does that again for any other numbers. Very random!!

Re: One number formatted incorrectly

MI5 — Tue, 08 Sep 2020 17:33:20 GMT

Good news

Re: One number formatted incorrectly

jonsie — Tue, 08 Sep 2020 19:23:47 GMT

Finally