topic Re: SIM card error in Android

SIM card error

Chris18 — Sun, 19 Jul 2020 20:51:51 GMT

Hi

SIM card has stopped working on my S10 plus. Have tried all the various options such as cache reset and reset network settings through to a full factory reset.

SIM registers fine in another phone.

S10 detects the SIM in slot 1 or 2 but won't connect to the o2 network, even though it sees it on a manual search.

Any suggestions?

Re: SIM card error

MI5 — Sun, 19 Jul 2020 20:58:37 GMT

@Chris18

Sounds like phone is either faulty or barred.

Check IMEI here to see if blacklisted https://www.imei.info/

Re: SIM card error

Chris18 — Mon, 20 Jul 2020 06:13:14 GMT

hi

Phone isn't barred so must have broken somehow. Very strange!

Thanks
Chris

Re: SIM card error

MI5 — Mon, 20 Jul 2020 06:36:51 GMT

Samsung will check it out for you https://www.samsung.com/uk/support/contact/

Re: SIM card error

Martin-O2 — Wed, 22 Jul 2020 11:19:51 GMT

Did you find out what was causing your sim issue @Chris18?

Re: SIM card error

Chris18 — Wed, 22 Jul 2020 12:36:50 GMT

Hi,

No luck so far. Bought a new SIM card tray and that didn't fix it. It works for calls over WIFI so I can make calls but still not actually recognised for text messages etc.

A trip to a physical shop (!) Samsung or O2 may be the next step.

Thanks!

Chris

Re: SIM card error

Martin-O2 — Wed, 22 Jul 2020 13:58:13 GMT

That's progress at least @Chris18! Please let us know how it goes and if you have any more questions then let us know.