topic Re: How can I resolve my issue with o2?! in Android

How can I resolve my issue with o2?!

Marc1 — Wed, 08 Jul 2020 13:54:00 GMT

I failed to receive a charging cable with my iPhone 11pro.
2 calls later and complaints I was offered 1 month line rental free and the cable to be sent out.
Now I have phone 4 times and I still have not been sent the cable lightening cable to go into the plug that I received with my iPhone 11pro!!!!
What is going on?!!!

Re: How can I resolve my issue with o2?!

Marc1 — Wed, 08 Jul 2020 13:55:30 GMT

Help me someone!!!
02 shop will not help. I cannot speak to anyone today !!!
How can I actually get the product I ordered in its entirety!!!

Re: How can I resolve my issue with o2?!

gmarkj — Wed, 08 Jul 2020 14:02:07 GMT

Sorry to say, but the only things to do are either call again or raise a complaint.
The numbers to try are 0800 032 1402 or 0800 977 7337.
If you need to make a complaint, we find that Resolver often gets the outcome desired:
https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

Re: How can I resolve my issue with o2?!

O2Karl — Wed, 08 Jul 2020 14:33:43 GMT

Hi @Marc1

This is not good, would you be able private message me the details and ill see if I can guide it to the right department to get this resolved for you.

Sorry again for the inconvenience this must be causing you.

@Martin-O2 @Marjo