topic Re: Microphone issues in Android

Microphone issues

airbuds — Tue, 30 Jun 2020 06:45:24 GMT

when people ring me they are struggling to hear me. They say one minute the sound is good, then it goes low and really tinny. I have a Samsung S20+, i've only had it 6 days, any help please

Re: Microphone issues

MI5 — Tue, 30 Jun 2020 06:53:53 GMT

@airbuds

If you have a case or cover, try removing it.

If not, return it to O2 for replacement phone.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

The best number to call on appears to be 0800 587 4005

Re: Microphone issues

Cleoriff — Tue, 30 Jun 2020 06:55:01 GMT

Hi @airbuds

Firstly make sure there is nothing covering the microphone, such as a phone case etc.

If that's ok, you could either ring Samsung in case they can suggest something to fix the issue, or get it returned to O2 for a repair or replacement

All numbers are in thiss guide

0800 587 4005 is the best to call.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Re: Microphone issues

airbuds — Tue, 30 Jun 2020 08:13:19 GMT

thank you

Re: Microphone issues

MI5 — Tue, 30 Jun 2020 09:00:06 GMT

Re: Microphone issues

Cleoriff — Tue, 30 Jun 2020 09:03:49 GMT

You're welcome @airbuds