topic Re: Unlatching - O2 say not their number in Android

Unlatching - O2 say not their number

lilian54 — Sat, 27 Jun 2020 18:03:07 GMT

My partner wants to use my old Samsung Galaxy S3 until he gets a new phone. The screen shows the O2 logo when it starts up, but O2 say the number isn't theirs and they can't unlatch it. I can't remember which provider i had it with. He's tried a Three SIM, but it says 'no SIM' which I assume means it's locked. Would be grateful for advice.

Re: Unlatching - O2 say not their number

Cleoriff — Sat, 27 Jun 2020 18:21:18 GMT

@lilian54

If you can't remember which provider you were with, your best bet is to find a mobile repair shop, or market stall trader who will unlock it for you.

Re: Unlatching - O2 say not their number

jonsie — Sat, 27 Jun 2020 18:24:18 GMT

You need to have an O2 sim card in the phone to get it unlocked @lilian54

Re: Unlatching - O2 say not their number

MI5 — Sat, 27 Jun 2020 19:00:18 GMT

@lilian54

It will be locked to O2 if it has O2 firmware on it.

You'll need a current O2 sim to unlock it, either a contract sim borrowed or get a PAYG sim to use in it for a few days.

All you need to know is here

Re: Unlatching - O2 say not their number

jonsie — Sat, 27 Jun 2020 19:09:27 GMT

oops...wrong link

Re: Unlatching - O2 say not their number

lilian54 — Sun, 28 Jun 2020 13:21:23 GMT

Thanks everyone for your advice, much appreciated.

Re: Unlatching - O2 say not their number

jonsie — Sun, 28 Jun 2020 13:43:09 GMT

You're welcome

Re: Unlatching - O2 say not their number

MI5 — Sun, 28 Jun 2020 22:46:42 GMT

You're welcome @lilian54