topic Re: Motorola Edge display issues in Android

Motorola Edge display issues

Laineyyw — Tue, 23 Jun 2020 22:30:09 GMT

This is my second Motorola edge since 27th May..the first had display issues and this replacement is even worse. It's like a disco on the screen! Can't actually speak to anyone at o2 and on the live chat I was told to send it to them but they can't replace it again as it is out of stock. I need the phone for work so I can't be without. I messaged Motorola and they have confirmed that there is a fault with all moto Edge devices. There is update fix like there's meant to be. What are we meant to do..as you can tell its stressing me out 🤬🤬

Re: Motorola Edge display issues

Laineyyw — Tue, 23 Jun 2020 22:46:18 GMT

This is what I got fro Motorola after I tweeted them..I have tried to update but there is no new updates?? So now what

Thank you for contacting Moto & Lenovo customer support.

I am really sorry to hear you are experiencing issues with your Motorola Edge.

Unfortunately this is a common issue for all Motorola Edge phones. However I am happy to inform you that it should be fixed with software update, so I would suggest that you check for system updates in Settings > System > Advanced > System updates. Based on our information Maintenance update was released with May security update.

Please let me know if it worked and if you have any questions.

You may receive an email survey once your enquiry is fully resolved. It will only take a few minutes to complete and I would really appreciate if you could provide some feedback and score how I handled your concerns

Re: Motorola Edge display issues

Cleoriff — Tue, 23 Jun 2020 23:09:56 GMT

@Laineyyw

The phone is faulty and under warranty so Motorola should repair or replace it.

You need to contact them again.

Re: Motorola Edge display issues

MI5 — Tue, 23 Jun 2020 23:12:07 GMT

Did you get the update yet @Laineyyw ?

Re: Motorola Edge display issues

madasaf1sh — Wed, 24 Jun 2020 05:59:23 GMT

@Laineyyw

I would speak to Lenovo Support @ https://support.motorola.com/uk/en

and also signup and post your problem in the forum, they are being very pro active and passing things to the product group and engineering support..

https://forums.lenovo.com/t5/edge/bd-p/edge_en

One of the software fixes should fix the issue, but it does sound like faulty display panels, but i would speak to Lenovo and see what they say before speaking to o2.

I will add there is no stock in Lenovo's distribution channel, so there really are none for warranty or insurance claims..

Just noticed looks like Samsung are suffering the same issues; https://www.sammobile.com/news/more-users-facing-green-tint-display-issues-different-galaxy-devices/

Re: Motorola Edge display issues

Laineyyw — Wed, 24 Jun 2020 08:48:39 GMT

No unfortunately not 🙁

Re: Motorola Edge display issues

MI5 — Wed, 24 Jun 2020 09:11:00 GMT

@Laineyyw

I'd wait until I got the update personally.

Lenovo have known about this issue for a long time and have released a fix.

Re: Motorola Edge display issues

madasaf1sh — Fri, 26 Jun 2020 15:33:51 GMT

@Laineyyw

The software update is being rolled out, so hopefully this will have fixed the issue for you.

I would connect to WiFi and keep checking for Updates

If not i would again recommend contacting Lenovo (Motorola) direct

Re: Motorola Edge display issues

Laineyyw — Fri, 26 Jun 2020 16:14:15 GMT

Software update done last night and the display is even worse! Lenovo have been very responsive and I am in the process of sending the phone tho them for repair.

Re: Motorola Edge display issues

Cleoriff — Fri, 26 Jun 2020 16:34:13 GMT

Pleased to hear they are taking the phone back @Laineyyw. Its the least they can do if honest.