topic Re: Cannot Unlock My Phone in Android

Cannot Unlock My Phone

qreilly00 — Sun, 21 Jun 2020 17:18:28 GMT

Hi.

I am having trouble unlocking my Sony Xperia E5 from the o2 network. I transferred my o2 number to Giff Gaff and have stopped using that service causing my number to be deactivated. I no longer have the sim cards or account details for both services and do not know what to do next.

Any help would be appreciated. Thanks,

Quinn.

Re: Cannot Unlock My Phone

MI5 — Sun, 21 Jun 2020 17:20:26 GMT

@qreilly00

A giffgaff SIM will work without unlocking, but how to, all methods here

Re: Cannot Unlock My Phone

qreilly00 — Sun, 21 Jun 2020 17:21:59 GMT

Hi. Thanks for the reply. Unfortunately I am not trying to use Giff Gaff and only have a BT sim card.

Re: Cannot Unlock My Phone

MI5 — Sun, 21 Jun 2020 17:25:37 GMT

@qreilly00

Try your original account details in the form linked to above.

If that doesn't work, you'll need a PAYG sim or a friend on O2 currently to use the phone with their SIM for a few days.

Re: Cannot Unlock My Phone

qreilly00 — Sun, 21 Jun 2020 17:27:30 GMT

I tried to reset my login details but the link simply sent me to a page that said they will not recover my account.

Re: Cannot Unlock My Phone

MI5 — Sun, 21 Jun 2020 20:46:21 GMT

@qreilly00

Try the manual form https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

or call O2

The best number to get through seems to be
0800 587 4005

Re: Cannot Unlock My Phone

qreilly00 — Wed, 24 Jun 2020 15:15:54 GMT

Thanks. I don't suppose you know if there have been problems with this number and people getting disconnected randomly? I have had this problem.

Re: Cannot Unlock My Phone

MI5 — Wed, 24 Jun 2020 16:18:16 GMT

Not a general issue @qreilly00

Keep trying would be my advice.