topic Fingerprint recognition in Android

Fingerprint recognition

Andy_W — Fri, 12 Jun 2020 13:12:43 GMT

Hi
I have just upgraded to a Samsung galaxy S20+ and I cannot get the fingerprint recognition to work once I fit a glass screen protector. Is there any way around this or can anyone recommend a glass screen protector that it works with.
Thanks Andy

Re: Fingerprint recognition

Bambino — Fri, 12 Jun 2020 13:59:43 GMT

@Andy_W Might be worthwhile asking Samsung if they can recommend one: https://www.samsung.com/uk/support/

Re: Fingerprint recognition

Andy_W — Fri, 12 Jun 2020 15:55:35 GMT

Will do. I did look in their online shop but nothing was listed

Re: Fingerprint recognition

HellDiverUK — Sat, 13 Jun 2020 12:46:43 GMT

The way round it is to not use a screen protector. The fingerprint scanner on the S10 & S20 is a s**tshow, not helped at all by screen protectors.

If you want to use a screen protector, then use Face Recognition, or PIN. Fingerprint won't work.