topic Re: Keep old number in Android

Keep old number

Ioana93 — Sun, 24 May 2020 10:44:05 GMT

Hello. Today is the 7th day since I try to contact O2 and to complete the o line forms for keeping my old number, but no response and I still have my new number. Do you know what else can I do?

Thank you

Re: Keep old number

MI5 — Sun, 24 May 2020 10:46:34 GMT

@Ioana93

Call any number on this link.

The one ending in 4005 is best

Re: Keep old number

Martin-O2 — Tue, 26 May 2020 15:40:41 GMT

Hey @Ioana93 did you get through to customer services in the end?

Re: Keep old number

Ioana93 — Tue, 26 May 2020 16:22:00 GMT

Yes, thanks you

Re: Keep old number

MI5 — Tue, 26 May 2020 17:47:38 GMT

You're welcome

Re: Keep old number

Martin-O2 — Mon, 01 Jun 2020 09:07:29 GMT

Great news @Ioana93!

Re: Keep old number

stuartp2 — Fri, 06 Nov 2020 16:08:08 GMT

I have similar problem. Moved from o2pay and go to monthly contract - want to keep old number. Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it. Went to shop and they were unable to help. Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue. Well hacked off - it really shouldn't be this hard.

Re: Keep old number

MI5 — Fri, 06 Nov 2020 16:17:09 GMT

@stuartp2 wrote:
I have similar problem. Moved from o2pay and go to monthly contract - want to keep old number. Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it. Went to shop and they were unable to help. Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue. Well hacked off - it really shouldn't be this hard.

Maybe @O2Emma can help you?

Re: Keep old number

O2Emma — Fri, 06 Nov 2020 16:23:40 GMT

Sorry @stuartp2 you are having problems getting through to 202 I am aware lines are really busy today .

I will private message you so can look at getting things sorted.

Re: Keep old number

O2Emma — Fri, 06 Nov 2020 16:27:05 GMT

I am on it @MI5 thanks.

Re: Keep old number

MI5 — Fri, 06 Nov 2020 16:30:09 GMT

Thanks again

Re: Keep old number

stuartp2 — Fri, 06 Nov 2020 16:50:46 GMT

Eventually got through to customer services who say they have set it in motion. Thank Goodness as I was I was on the point of cancelling.

Re: Keep old number

O2Emma — Fri, 06 Nov 2020 17:49:23 GMT

Thats brill glad you are sorted @stuartp2 .

Re: Keep old number

stuartp2 — Sat, 07 Nov 2020 21:51:13 GMT

Thank you Emma - i managed to get it sorted.

Re: Keep old number

DavidC1989 — Fri, 11 Nov 2022 11:44:43 GMT

I am having the same problem. Can anyone help me please?