topic Re: Samsung s8 just stopped working in Android

Samsung s8 just stopped working

Nikki89 — Tue, 26 May 2020 07:37:50 GMT

My Samsung S8 was fine right up until 01.00 am this morning when the screen turned black and it wont turn on or charge. I have tried the reset buttons but it's not worked. I have half the cost of the device plan still to go I only got it last year from my o2 dealer in town... with covid 19 closing all stores and o2 only taking calls about upgrades where does this leave me. I've paid insurance since taking the phone out, none.of the feature on the help and support section cover this I've been through the whole lot

Re: Samsung s8 just stopped working

MI5 — Tue, 26 May 2020 07:42:35 GMT

@Nikki89

You need to try all these numbers on here and say anything to get put through to an advisor.

Insurance help and claim for here https://www.o2.co.uk/help/digital-services/o2-insurance but this sounds more like a warranty claim, so Samsung is also an option.

https://www.samsung.com/uk/support/service-centre/

Re: Samsung s8 just stopped working

Nikki89 — Tue, 26 May 2020 07:45:50 GMT

they cut me off after I say I don't want upgraded , and tell me that they are working reduce hours then a wee lady recording comes up bye

Re: Samsung s8 just stopped working

MI5 — Tue, 26 May 2020 07:53:37 GMT

@Nikki89

Say you want to upgrade.

Just say anything to get connected to a person.