topic Re: Seemingly impssible to unlock Sony Xperia XA in Android

Seemingly impssible to unlock Sony Xperia XA

Anonymous — Mon, 11 May 2020 16:20:27 GMT

Hi everyone,

Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.

Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it.

What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.

With thanks,

Nick

Re: Seemingly impssible to unlock Sony Xperia XA

jonsie — Mon, 11 May 2020 16:23:05 GMT

Follow the process here @Anonymous

It's definitely O2 who need to unlock it for you

Re: Seemingly impssible to unlock Sony Xperia XA

gmarkj — Mon, 11 May 2020 16:23:35 GMT

Have you checked it is actually locked?
CPW don't normally lock phones.
If it is locked, it should be o2 that provide the code. Get your partner to use it for a couple of days, then in the My o2 app there is an option to unlock device.

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Mon, 11 May 2020 16:28:38 GMT

thank you jonsie.

The phone itself (Sonny Xperia XA) is locked to O2, it's not the PAC code.

O2 say they cannot do anything.

What do I do next, go to Ofcom?

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Mon, 11 May 2020 16:34:59 GMT

Thank you gmark

yes, it's locked, when I insert my Vodafone SIM it says "Phone not allowed MM #6"

Have requested the unlock through the accont and the app and verbaly on the phone to cust svcs. emailed them too they repeatedly tell me they cannot unlatch it

Re: Seemingly impssible to unlock Sony Xperia XA

gmarkj — Mon, 11 May 2020 16:36:37 GMT

Have you tried as suggested(other half to use it for a few days and then request unlock via My o2)?

Re: Seemingly impssible to unlock Sony Xperia XA

jonsie — Mon, 11 May 2020 16:38:27 GMT

Can you assist @Marjo ?

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Mon, 11 May 2020 16:55:10 GMT

yes, thanks gmarkj , tried that. she has her current phone, and our kids phones on O2, so at cust svcs advice I bought another O2 payg SIM and have had that in the phone since (so it didn't ****** up their accounts).

Still being told it's impopssible, don't understand why, or what we can do about it

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 09:38:10 GMT

Any ideas about this guys? @Marjo can you help?

Re: Seemingly impssible to unlock Sony Xperia XA

MI5 — Tue, 12 May 2020 09:43:59 GMT

@Anonymous

Go to Settings >Network settings and check that the phone is set to automatic network selection.

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 10:44:40 GMT

thanks MI5 it's already set to that.

Any other ideas?

Re: Seemingly impssible to unlock Sony Xperia XA

MI5 — Tue, 12 May 2020 11:10:15 GMT

Sorry no.
It's an odd one as the phone should not be locked at all.
Does an O2 SIM still work in it just in case the phone is barred?

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 17:42:14 GMT

O2 and EE sims work ok in it, it doesn't like my Vodafone contract one though

Re: Seemingly impssible to unlock Sony Xperia XA

MI5 — Tue, 12 May 2020 17:41:48 GMT

I asked a question above?

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 17:45:42 GMT

sorry getting confused !

EE and O2 sims work in it. At the advice of customer services (and shop guy in Kingston upon Thames) I bought a payg O2 for £15 , tried to get it unlocked while this SIM was in it, no joy, waste of money.

It still refuses to work with my Vodafone contract sim though

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 17:53:02 GMT

when I googled the error code last night there were suggestions that this could mean the device is blacklisted - it was sold to us in this state - could this be right?

Re: Seemingly impssible to unlock Sony Xperia XA

gmarkj — Tue, 12 May 2020 17:57:36 GMT

If you can get o2 AND EE sims working it's not locked. The EE sim wouldn't work.
Does your vodafone sim workin other phones?
Wonder if that is the culprit and not working...

Also, it it were blacklisted nothing would work!

Re: Seemingly impssible to unlock Sony Xperia XA

MI5 — Tue, 12 May 2020 19:27:38 GMT

@Anonymous

You have confirmed it's not locked so the issue is with your Voda SIM.

You may need a PUK for it from Voda or a replacement SIM card.

Re: Seemingly impssible to unlock Sony Xperia XA

Anonymous — Tue, 12 May 2020 21:07:05 GMT

Thank you both. The sim works in two other unlocked phones, it’s in daily use in one of them (the battery in that one won’t last a day)

Re: Seemingly impssible to unlock Sony Xperia XA

gmarkj — Tue, 12 May 2020 21:20:56 GMT

If the phone was locked then either the o2 sim or the ee sim wouldn't work.
Try putting this into the dialler *#78#. It might open up a menu with an option to unlock the carrier.
Try a new sim from vodafone.
Finally I'll tag the Soony expert @viridis to see if he knows anything...