topic Re: Enter SIM network PUK: neither unlatching or PUK code worked in Android

Enter SIM network PUK: neither unlatching or PUK code worked

Anonymous — Tue, 21 Apr 2020 08:44:07 GMT

I have a Samsung J3 (v2017 I think) which has been fully paid via monthly plan. I now would like to give the handset to my daughter who lives abroad and as such the phone needs to be 'unlatched'.

To check if the phone was 'locked' to O2, I put my partner SIM therein and got prompt for a code, which I now know is the 'unlatching code'.

I subsequently got it from 'My O2' but having tried to guess it prior, when I put my partners SIM in, the message is now "SIM network PIN blocked: Enter SIM network PUK". The automated PUK finder at https://www.o2.co.uk/puk/landing gave me an 8-digit code but I try it, it does not seem to work and neither does the unlatching code.

Any idea or suggestion would be very much welcomed.

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Cleoriff — Tue, 21 Apr 2020 08:47:09 GMT

@Anonymous

I will mention our managers here and see if they can help.

@Marjo @Martin-O2 ?

Re: Enter SIM network PUK: neither unlatching or PUK code worked

jonsie — Tue, 21 Apr 2020 09:26:50 GMT

It sounds like it's hardlocked now and hopefully admin can help you with the correct code.

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Anonymous — Tue, 21 Apr 2020 11:00:19 GMT

Thank you so much Cleoriff 🙂

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Martin-O2 — Tue, 21 Apr 2020 16:52:15 GMT

Thanks for the tag @Cleoriff

@Anonymous I can pick this up and get someone to request the right unlock code from Samsung for you. I'll need some additional info so I'll send you a private message.

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Anonymous — Tue, 21 Apr 2020 16:54:06 GMT

Sure. Thank you for your assistance

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Sam11 — Tue, 21 Apr 2020 23:00:11 GMT

Can someone help me unlock my samsung s8 please? The unlatching code does not work. I think it's been entered more than 3 times

Re: Enter SIM network PUK: neither unlatching or PUK code worked

MI5 — Tue, 21 Apr 2020 23:10:39 GMT

stick to one thread @Sam11 and wait for admin to contact you.

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Sam11 — Tue, 21 Apr 2020 23:11:51 GMT

Ok thank you. Never used this service before

Re: Enter SIM network PUK: neither unlatching or PUK code worked

MI5 — Tue, 21 Apr 2020 23:17:52 GMT

They should be in contact tomorrow sometime.

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Anonymous — Mon, 27 Apr 2020 14:39:11 GMT

Hi @Martin-O2

I was wondering if if there was update on this issue?

Kind Regards

Re: Enter SIM network PUK: neither unlatching or PUK code worked

Martin-O2 — Tue, 28 Apr 2020 16:04:34 GMT

Hi @Anonymous I've escalated your request to our Guru team so they can request the unlock code from the manufacturer. I've sent you a private message with more details.