topic Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code in Android

Factory Reset - Samsung Galaxy Tab A - Now requires QR code

Ru — Wed, 15 Apr 2020 11:35:45 GMT

I have an O2 Samsung Galaxy Tab A (T585). I wanted to re-build it for my daughter, so I have done a Factory Reset from the Settings menu. After reboot it now prompts for an Organisation QR code. I have none, this was a personal device.

I have found some suggestion that it may be linked to Google Factory Reset Protection (FRP) but not what to do about it. The device has already been removed from my Google Account.

I have tried a hard reset from the recovery menu as well, but this also reboots to prompt for an Organisation QR code.

If required, my ownership of this device can be proved as it was on a staff plan and should still be listed on my account.

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

MI5 — Wed, 15 Apr 2020 11:38:09 GMT

Where did the tablet come from originally?

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

jonsie — Wed, 15 Apr 2020 11:40:54 GMT

Was there a QR code on the box?

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

Ru — Wed, 15 Apr 2020 17:13:02 GMT

I purchased it at the O2 shop in 260 Bath Road. I am a member of staff.

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

Ru — Wed, 15 Apr 2020 17:11:21 GMT

I bought this 2 years ago and have no box anymore.

I didn't require one when I first set it up.

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

MI5 — Wed, 15 Apr 2020 17:14:47 GMT

You should always remove your Google account from the device before a factory reset.
If it is FRP it's a *beep!* to get round and differs from device to device.
You may be better off talking to Google about it.

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

madasaf1sh — Wed, 15 Apr 2020 19:18:54 GMT

@Ru

We have this a lot at work and its a pain in the A%$%^£$

If it is asking for an Organisational QR Code then it is enrolled in a Enterprise MDM Solution. And you will have to prove ownership.

o2 can't do anything.

Google wont have anything to do with this, and Samsung will require the following: (and you will have to send it off to them) (they may charge)

1. Proof of Purchase only acceptable proof is Reciept from time of Purchase or Invoice
2. Serial Number and IMEI

It normally takes 14-28 days to turn around, and you need to contact Samsung Support..

DO NOT TAKE IT IN TO A SAMSUNG REPAIR SHOP, they will just send it off to Samsung

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

Ru — Sat, 18 Apr 2020 01:03:42 GMT

Thanks to all the responses.
I will contact Samsung.
I am so puzzled as I never knowingly enrolled in any MDM solution, it is a personal device. But will see what Samsung say.

Re: Factory Reset - Samsung Galaxy Tab A - Now requires QR code

PhoneChanger — Tue, 21 Apr 2020 12:45:51 GMT

Have you ever chosen to use this personal device for business use? (as in you've used a bring your own device program)