topic Re: Calls dropping in Android

Calls dropping

Samsungs20ultra — Wed, 01 Apr 2020 20:34:44 GMT

Hi I have a Samsung s20 ultra I got the phone on the 10th March but after an update my phone started dropping calls continuously on the 11th March am not sure why nothing is damaged in protective case a also stay in a city so there is no hills or tree restricting my calls connecting can someone please tell me what is happening please

Re: Calls dropping

MI5 — Wed, 01 Apr 2020 20:38:02 GMT

@Samsungs20ultra

Check for network issues first O2 Service Status

Re: Calls dropping

jonsie — Wed, 01 Apr 2020 20:38:17 GMT

Can you try it without the protective case @Samsungs20ultra ?

Re: Calls dropping

Leigh2 — Thu, 09 Apr 2020 12:01:51 GMT

Hi i bought my Samsung 10 in October i noticed my calls were cutting out back then but i put it down to the network however the problem has since got progressively worse and it is cutting out constantly. Yesterday it wouldn't let me receive or make calls and in this chaotic time i need to be able to stay in touch with my family as you can imagine. Can you help please thanks. Leigh.

Re: Calls dropping

jonsie — Thu, 09 Apr 2020 12:05:43 GMT

I would first try a new sim card but also check your post code for issues here

https://status.o2.co.uk/