topic Re: Unlock Code Not Working in Android

Unlock Code Not Working

Renato — Sun, 26 Jan 2020 18:54:41 GMT

I asked a code to unlock my o2 Phone, Galaxy Note 8 (N950F)

I inserted the other carrier sim card and type the code, the message was, code didn't' work.

What I can do in these cases? Go to an O2 store or take my mobile to Samsung? The contract ended this month.

Re: Unlock Code Not Working

MI5 — Sun, 26 Jan 2020 19:12:20 GMT

@Renato

Firstly, DO NOT keep entering the wrong code as it will permanently lock the phone.

Ensure you have requested the correct code

If all fails, send a message to @Marjo or @Martin-O2 for help.

Re: Unlock Code Not Working

Renato — Sun, 26 Jan 2020 19:15:58 GMT

Hello MI5,

I tried once, didn't work I stopped.

Yes, I requested by myo2. (Case Ref. 1173693635 (KMM1932881722I15977L0KM))

@Marjo @Martin-O2 Guys, can you help with this one?

Thanks

Re: Unlock Code Not Working

MI5 — Sun, 26 Jan 2020 19:26:29 GMT

Hang on and one of them will be in touch tomorrow.

Re: Unlock Code Not Working

Martin-O2 — Mon, 27 Jan 2020 09:35:43 GMT

Thanks for the mention @MI5.

@Renato I can get someone to look into this for you. I'll need some details so I'll drop you a message.

Re: Unlock Code Not Working

Martin-O2 — Thu, 30 Jan 2020 15:31:46 GMT

@Renato I have an update for you on this one. Our Guru team have requested the master unlock code for your phone from Samsung to make certain we get it right and don't permanently lock the handset.

It can take up to 10 days so I'll drop you a message as soon as it comes through.

Re: Unlock Code Not Working

Renato — Thu, 30 Jan 2020 15:33:05 GMT

Thank you very much, sir.

I'll be waiting.

Re: Unlock Code Not Working

Renato — Tue, 04 Feb 2020 09:20:09 GMT

Replying just to keep the post open.

Thanks

Re: Unlock Code Not Working

Martin-O2 — Fri, 07 Feb 2020 11:22:22 GMT

No worries @Renato we won't do anything with the thread until your issue has been solved.

Re: Unlock Code Not Working

Renato — Fri, 27 Mar 2020 13:25:57 GMT

It didn't work.

When I insert the new carrier sim, ask for a PUK code, I contacted O2 to ask about my PUK, O2 told me one, but don't work either.

Don't know what to try anymore.

Re: Unlock Code Not Working

gmarkj — Fri, 27 Mar 2020 14:12:21 GMT

A PUK code suggests that the new sim has been blocked, so you would need to get that from the new carrier.

Re: Unlock Code Not Working

MI5 — Fri, 27 Mar 2020 15:38:47 GMT

or that the phone is hardlocked to O2 forever.

Re: Unlock Code Not Working

jonsie — Fri, 27 Mar 2020 15:39:41 GMT

It certainly sounds like it could be....