topic Re: Wi-Fi Calling on Huwaei P Smart 2019 in Android

Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:36:22 GMT

I cannot find the setting to allow WiFi calling on my phone. This is an essential tool I need as I'm in a bad signal area. I can't seem to contact an O2 staff member in any other way than this, but according to Huwaei, I need O2 to activate this option. Help!

Re: Wi-Fi Calling on Huwaei P Smart 2019

Cleoriff — Fri, 27 Mar 2020 13:41:44 GMT

Hi @BeccaH

Information here https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Wi-Fi Calling on Huwaei P Smart 2019

jonsie — Fri, 27 Mar 2020 13:44:40 GMT

Have you tried enabling it in My O2. It's usually activated within 24 hours.

Re: Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:47:07 GMT

I have a horrible feeling it's not available on this phone 😞 it's not showing on the list of compatible devices that Cleoriff just sent me 😞

Re: Wi-Fi Calling on Huwaei P Smart 2019

Bambino — Fri, 27 Mar 2020 13:47:37 GMT

@BeccaH If you cannot get WiFi calling on your phone, another option is to download and install Skype. You can call other Skype users for free, and you can buy credit for calls to other numbers. The charges for calls are very low.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Re: Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:48:00 GMT

I'll have a look on my O2

Re: Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:50:10 GMT

Hi Bambino, thanks, I have Skype and WhatsApp facetime - it's when people like the Universal credit guys and work are trying to get hold of me 🙈

Re: Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:55:47 GMT

I'd like to be able to contact someone who actually works for O2 and beg them to get this put on for me, as I am in isolation

Re: Wi-Fi Calling on Huwaei P Smart 2019

BeccaH — Fri, 27 Mar 2020 13:56:27 GMT

It's a brand new phone too 🙄 are we really that behind in technology?!

Re: Wi-Fi Calling on Huwaei P Smart 2019

Bambino — Fri, 27 Mar 2020 14:02:31 GMT

@BeccaH I understand your frustration, but I'm sure you can appreciate the number of people trying to call customer service during this crisis.

As a temporary alternative, you can purchase a subscription to a Skype number to enable people to call you. Take a look here:

https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

Re: Wi-Fi Calling on Huwaei P Smart 2019

gmarkj — Fri, 27 Mar 2020 14:16:44 GMT

If it is not on the list of devices then you can't get it at this time.

Re: Wi-Fi Calling on Huwaei P Smart 2019

BOSSGOGG — Mon, 30 Mar 2020 14:35:28 GMT

Unfortunately O2 are way behind on supporting WiFi calling and Volte. There are countless threats on it.

If it's not on the limited list, it's not going to work. Basically outside iPhones and semi current Samsung's, your SOL.

As always homework required and buyer beware.