topic Re: Permitting Unknown Numbers in Android

Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 12:23:39 GMT

Hello. Hope you're all keeping safe.

I'm missing calls from my doctors. They are being sent as "Unknown" numbers and are going directly to voicemail without ringing. I can't find any settings on my phone to block/unblock them.

Really appreciate any assistance.

Re: Permitting Unknown Numbers

Cleoriff — Thu, 26 Mar 2020 12:30:06 GMT

@IJ

Could you just turn voicemail off? If you are missing calls from doctors etc.

I know there is something wrong if this is happening on your phone but still. What sort of phone have you got and have you Wifi Calling enabled?

Edited to add, my calls from my GP come up as withheld or unknown....but I don't have Wifi calling enabled so they ring as normal.

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 12:29:52 GMT

@IJ

In your call settings there is an option to "Block unknown callers"

Check that this is OFF.

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 12:42:42 GMT

Thank you for the suggestions.

I do not have Wifi Calling

The phone is an Honor HRY-LX1

Under:

Settings>Wireless & Networks>Mobile Network>Call Settings>SIM 1 More;

I have "Call Barring". I see nothing there that mentions Blocking Unknown Callers.

Sorry if I've missed something.

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 12:46:25 GMT

@IJ

Look in the settings in your phone app.

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 12:55:12 GMT

Clicking the Phone Icon and then the Three Dots then "Settings" takes me to the same'Sim1 / Sim2' page per above.

The "More" choice under Sim 1 has "Call Barring" as mentioned, but nothing in there anout unknown callers.

'Call Forwarding' is set to:

Always Forward = Disabled

When Busy, When Unanswered & When unreachable all to to telephone number for voicemail.

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 12:56:21 GMT

Call Block Rules "Block Strangers" is off

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 12:59:02 GMT

@IJ wrote:
Call Block Rules "Block Strangers" is off

Turn it on, reboot, turn off and reboot again.

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 13:09:09 GMT

Held Power Button > Restart >Power Off>Power On.

Got my wife to ring from her phone (known caller) and it too went straight to voicemail. Looks like it's bigger than just Unknow Callers!

Appreciate your pointers MI5

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 13:10:46 GMT

Sorry - Missread your post. Trying again

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 13:11:01 GMT

@IJ Dial ##002# to cancel all diverts, then try getting the wife to call again.

Also check network status in case of local issues O2 Service Status

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 13:56:05 GMT

Resetting the Call Block Rules made no change.

Dialing ##002# gave some results

Service Status In Area is good

Wife Dialed:

First Try "It has not been possible to connect your call"

Second Try > Connected

Dialed from Landline (known caller)

First Try "It has not been possible to connect your call"

Second Try > Connected

Strange that they both took a second attempt.

Can I re-engage call forwrading to voicemail do you think?

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 13:58:47 GMT

@IJ

Just dial 1750 to enable voicemail.

It sounds to me like you have do not disturb mode turned on?

Re: Permitting Unknown Numbers

IJ — Thu, 26 Mar 2020 14:05:43 GMT

I'll re-enable VM. Thanks

I'd thought about DND since calls were going straight to voicemail. DND is Off as is Silent Mode.

I need a test from an "Unknown Caller" now 🙂

Thank for all your help

Re: Permitting Unknown Numbers

MI5 — Thu, 26 Mar 2020 14:07:57 GMT

Good luck

Re: Permitting Unknown Numbers

gmarkj — Thu, 26 Mar 2020 14:25:11 GMT

You can try calling from your land line but use 141 before entering the number?