topic Re: How do I disable MMS sending in Android

How do I disable MMS sending

willi10 — Thu, 19 Mar 2020 18:36:30 GMT

Hi,
I have a Huawei P30, struggling to find a way to disable MMS so I can't accidentally add charges to my bill. Can you help? I've tried going in to the Apn to edit it but it's set to view only.
Thank you.

Re: How do I disable MMS sending

Bambino — Thu, 19 Mar 2020 18:45:17 GMT

@willi10 You should be able to turn it off in Settings. Please see this guide: https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Re: How do I disable MMS sending

willi10 — Thu, 19 Mar 2020 18:49:49 GMT

I found the Apn 'O2 mobile web' I go into edit it but it's all greyed out won't let me change it. So is there another way what settings should I be looking for

Re: How do I disable MMS sending

MI5 — Thu, 19 Mar 2020 19:05:49 GMT

@willi10

Have you looked in the message app settings to see if there is an MMS switch?

Re: How do I disable MMS sending

Bambino — Thu, 19 Mar 2020 19:07:20 GMT

@willi10 I found a tutorial on how to set up MMS. If you can follow the steps, just delete the MMS settings when you get to it. https://www.helpforsmartphone.com/public/en/huawei/p30-pro/android-9-0/guides/27/Set-up-MMS-Huawei-P30-Pro

If that doesn't work, I suggest contacting Huawei support: https://consumer.huawei.com/uk/support/

Re: How do I disable MMS sending

willi10 — Thu, 19 Mar 2020 19:19:22 GMT

Nope that didn't work thanks anyway

Re: How do I disable MMS sending

willi10 — Thu, 19 Mar 2020 19:20:01 GMT

There is no MMS switch in the messaging app

Re: How do I disable MMS sending

MI5 — Thu, 19 Mar 2020 19:21:11 GMT

@willi10

Then I'd call customer service and ask them to disable it on your account.

Re: How do I disable MMS sending

willi10 — Thu, 19 Mar 2020 19:22:46 GMT

Ok I'll give that a go thanks

Re: How do I disable MMS sending

willi10 — Fri, 20 Mar 2020 16:05:37 GMT

Another thought does a spend cap stop MMS when reached? Ta

Re: How do I disable MMS sending

MI5 — Fri, 20 Mar 2020 16:22:41 GMT

@willi10

Yes, for sure it will.

That's what spend caps are designed for

Re: How do I disable MMS sending

willi10 — Fri, 20 Mar 2020 16:42:22 GMT

Oh great, so obviously if I set the spend cap to £0 it would stop me sending even 1 MMS? Thanks

Re: How do I disable MMS sending

MI5 — Fri, 20 Mar 2020 16:43:04 GMT

Yes, exactly.

Re: How do I disable MMS sending

willi10 — Fri, 20 Mar 2020 17:54:18 GMT

Ok so looking up cost of MMS the following link says they cost 55p (soon to be 65p) but on my O2 I've been charged 46p so why is O2 under charging me not that I mind lol https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges/mms-and-calling-abroad-charges-april-2020

Re: How do I disable MMS sending

MI5 — Fri, 20 Mar 2020 18:03:32 GMT

You need to add vat.