topic Re: Sony xperia xz3 in Android

Sony xperia xz3

RCL — Sun, 01 Mar 2020 13:46:54 GMT

Having problems with the phone keep freezing, unable to reset /reboot or turn the phone off. It doesn't respond to any touch on the screen, it's been since the android 10 update and is happening more often. Checked apps installed nothing new for months. Thanks for any help.

Re: Sony xperia xz3

jonsie — Sun, 01 Mar 2020 14:10:38 GMT

@viridis ?

Re: Sony xperia xz3

Bambino — Sun, 01 Mar 2020 14:27:14 GMT

@RCL I Googled your issue. These links may help:

https://talk.sonymobile.com/t5/XZ-products/Problems-after-Android-10-Update-Xperia-XZ3/td-p/1400237

https://www.androidpolice.com/2020/02/10/sony-suspended-android-10-xperia-xz3-xz2/

Re: Sony xperia xz3

RCL — Sun, 01 Mar 2020 14:39:12 GMT

Thanks, I have looked at the Sony Community and saw the solution but it didn't work, and I can understand if Sony have stopped the roll out of update as my phone has not been the same since

Re: Sony xperia xz3

jonsie — Sun, 01 Mar 2020 14:42:13 GMT

If the phone is still within the two year warranty I would contact Sony.

https://support.sonymobile.com/us/#gref

Re: Sony xperia xz3

RCL — Sun, 01 Mar 2020 14:46:29 GMT

Sony are pretty good for repairs when I've had trouble with other phones in the past.

Re: Sony xperia xz3

RCL — Sun, 01 Mar 2020 15:11:13 GMT

Thanks for the help

Re: Sony xperia xz3

Bambino — Sun, 01 Mar 2020 15:36:33 GMT

Good luck, @RCL. Hope you get things sorted.

Re: Sony xperia xz3

jonsie — Sun, 01 Mar 2020 15:50:30 GMT

@Bambino wrote:
Good luck, @RCL. Hope you get things sorted.

Yes the best of luck mate

Re: Sony xperia xz3

viridis — Sun, 01 Mar 2020 18:39:03 GMT

Try a cache clear by holding power + volume up for 10 seconds, until you feel 3 vibrations, then turn it on.
Once loaded, go into settings, apps and find Xperia home.
In there go into the permissions folder and turn all on.
Then go back to home and that should have cleared up the main freezing.
If that fails, backup and do a repair installation using Xperia companion (a clean install seems to be better on this update).

Re: Sony xperia xz3

RCL — Sun, 01 Mar 2020 20:35:02 GMT

Thank you very much, I've done what you suggested and hopefully it will be sorted now

Re: Sony xperia xz3

viridis — Mon, 02 Mar 2020 17:40:00 GMT

An update is rolling out with quite a few bug fixes for this model, hopefully will sort it out.

Re: Sony xperia xz3

jonsie — Mon, 02 Mar 2020 20:34:40 GMT

Nice one and thanks @viridis

Re: Sony xperia xz3

RCL — Tue, 03 Mar 2020 14:47:07 GMT

Hi can I just say this seems to have worked, I haven't had the phone freeze since I done as Viridus suggested, thank you very much x

Re: Sony xperia xz3

jonsie — Tue, 03 Mar 2020 15:12:06 GMT

Good news @RCL and thanks for the help @viridis