topic Android 10 update problems in Android

Android 10 update problems

Paulrobins93 — Wed, 15 Jan 2020 10:18:42 GMT

I've just updated my Sony phone with the latest android version. It's now started rebooting several times a day, sometimes in mid conversation. It's also hard to wake up the screen, you need to keep pushing the power button for 10 seconds. Any ideas how to fix especially the powering down problem? Thanks

Re: Android 10 update problems

MI5 — Wed, 15 Jan 2020 10:31:04 GMT

@Paulrobins93

The general fix for issues after a major system upgrade is a full factory reset.

You can make a full backup of the phone first so you don't lose anything https://support.sonymobile.com/gb/xperiaz/userguide/backing-up-and-restoring-content-on-a-device/#gref

Re: Android 10 update problems

gmarkj — Wed, 15 Jan 2020 10:31:56 GMT

Have you wiped cache since the update?
That has been known to fix issues.
What phone is it? I tried to google this and got no hits recently.
Have you encountered this @viridis (resident Sony expert)?

Re: Android 10 update problems

Paulrobins93 — Wed, 15 Jan 2020 10:34:34 GMT

Thanks no not wiped cache, how do you do that please? The phone is a Sony Xperia XZ2 compact.

Re: Android 10 update problems

Paulrobins93 — Wed, 15 Jan 2020 10:36:09 GMT

Thanks for full factory reset option, was hoping there might be something less drastic before I hit that option...

Re: Android 10 update problems

viridis — Wed, 15 Jan 2020 10:37:36 GMT

Hold power + volume up until you feel 4 short vibrations.
If that doesn't fix it, back it up on pc and do a full factory reset using Xperia companion software repair tool

Re: Android 10 update problems

Paulrobins93 — Wed, 15 Jan 2020 10:55:45 GMT

Thanks for the suggestion on power and volume up, will give that a whirl first

Re: Android 10 update problems

gmarkj — Wed, 15 Jan 2020 12:38:06 GMT

Thanks for the help @viridis.
Good luck @Paulrobins93 - let us know if it does/doesn't work and we will see what we can do to help!

Re: Android 10 update problems

Paulrobins93 — Wed, 15 Jan 2020 13:12:07 GMT

Thanks @viridis, tried your suggestion twice but didn't work: phone keeps rebooting itself. Battery is really draining at much faster then usual level. Could a new battery solve this or is it likely to be draining due to all the rebooting? Any other suggestions before I face a factory reset please?

Re: Android 10 update problems

MI5 — Wed, 15 Jan 2020 13:14:57 GMT

@Paulrobins93

As per my initial reply to you. There are no alternatives I'm afraid.

Re: Android 10 update problems

viridis — Wed, 15 Jan 2020 13:17:50 GMT

At this point I'd be backing up and software reinstalling using Xperia companion.

Re: Android 10 update problems

liggerz87 — Wed, 15 Jan 2020 13:46:04 GMT

As viridis says try software repair if not get in touch with sony and see what they say

Re: Android 10 update problems

gmarkj — Wed, 15 Jan 2020 14:25:24 GMT

Yeah, sounds like some conflict is occurring causing the restart.
Battery drain is down to software trying to cope with said conflict but can't hack it.
If the factory reset and reinstall doesn't clear it then get on to Sony customer services, but the first thing they will ask is have you done the reset...

Re: Android 10 update problems

Paulrobins93 — Thu, 16 Jan 2020 20:09:20 GMT

Took the phone into O2 Brighton store and did a factory reset. Just loaded all the data and accounts back on..and its started rebooting itself again...any other thoughts please as factory reset didn't do it.

Re: Android 10 update problems

gmarkj — Fri, 17 Jan 2020 07:14:04 GMT

The only other thing you can do is to contact Sony customer support to see if they can do a repair.

Re: Android 10 update problems

Paulrobins93 — Fri, 17 Jan 2020 09:07:41 GMT

OK thanks will do

Re: Android 10 update problems

Marjo — Mon, 20 Jan 2020 15:57:56 GMT

Hey @Paulrobins93 , it would be great to hear how you get on with this and if you managed to sort it out finally with Sony customer support?

Thanks everyone for the detailed troubleshooting above.