topic Re: Can't charge my phone in Android

Can't charge my phone

Chriscool — Fri, 06 Dec 2019 14:14:35 GMT

My phone won't charge it says I have moisture in the usb port

Re: Can't charge my phone

Chriscool — Fri, 06 Dec 2019 14:18:45 GMT

My phone won't charge only had it 4 months it's a Samsung Galaxy s10. For the last 5 days it charge it has a water sign Ann's days there's moisture in the usb port. I've tried everything dried out with a hair dryer put in rice butter still won't charge. I've had to buy a wireless charger for it. Can anyone help me

Re: Can't charge my phone

Bambino — Fri, 06 Dec 2019 14:22:38 GMT

@Chriscool Did you get your phone wet?

Edit: If the phone is only 4 months old it's under warranty. Contact Samsung support: https://www.samsung.com/uk/support/

Re: Can't charge my phone

MI5 — Fri, 06 Dec 2019 14:23:54 GMT

@Chriscool

As it will have tripped the water sensors you will have to pay to get it repaired.

Samsung will be your best option.

https://www.samsung.com/uk/support/service-centre/

Re: Can't charge my phone

TallTrees — Fri, 06 Dec 2019 14:30:06 GMT

Sorry to hear that your phone won't charge @Chriscool

Hope you can get it sorted out quickly with the advices from community members.

Welcome to the o2 community forum let us know how it goes.

Best wishes TallTrees

Re: Can't charge my phone

TallTrees — Fri, 06 Dec 2019 14:32:56 GMT

Just thinking without knowledge @MI5
Could it be factory reset by @Chriscool?
Would that reset it rather than taking for repair.

Re: Can't charge my phone

TallTrees — Fri, 06 Dec 2019 14:51:55 GMT

I Googled water in charging ports. There are a few results for Samsung @Chriscool.
Might be worth looking/reading.
Best wishes TallTrees

Re: Can't charge my phone

Chriscool — Sat, 07 Dec 2019 09:49:15 GMT

Thanks I'll take a look 👍🏾👍🏾

Re: Can't charge my phone

Martin-O2 — Tue, 10 Dec 2019 12:33:29 GMT

Hey @Chriscool how did you get on with this one?